Unit 2 - decision making and management/ leadership

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  • Managers, leadership and decision making
    • Understanding management and leadership
      • Functions of management
        • Planning, organising, directing and controlling
      • Minztbergs role of management
        • Interpersonal
          • Leader, figurehead and liaison
        • Informational
          • Disseminator, monitor and spokesperson
        • Decisional
          • Entrepreneur, resource allocator, disturbance-handler and negotiator
      • Trait theory and Behavioural-theories
        • Considerate style or initiating structure?
      • Blake mouton grid
        • Country club, team style, impoverished, produce or perish and middle of the road
      • Autocratic, democratic or laissez faire
        • style versatilité
      • Influences on chosen leadership style
        • Tradition/ history of business
        • Personality of manager
        • Type of workforce
        • Nature and time frame of task
    • Decision making in management
      • Types of decisions
        • Strategic  and tactical
        • Programmed and non programmed
      • Methods of making decisions
        • Intuition and hunch
        • Data
          • Decision trees
            • Expected value
            • Associated costs
            • Net Gain
      • Influences in decision making
        • Business's mission and objectives
        • Ethics
        • Risk involved
        • External environment
        • Resource constraints
    • Stakeholders
      • Examples of stakeholders
        • Employees
        • Customers
        • Pressure groups
        • Shareholders
        • Government
        • suppliers
        • Local community
      • Relationship with stakeholders
        • Internal
          • Type of business
          • objectives
          • Management style
        • External
          • Stakeholder power
          • Market conditions
          • Legal and political factors
        • Stakeholder engagement
          • Pull communication
            • Push communication
              • Consultation
                • Participation
                  • Partnership

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