Information Systems
- Created by: Mohammed
- Created on: 14-02-22 21:08
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- Business Process
- is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.
- involves three elements
- 3.Outputs: The product or a service created by the process
- 2.Resources: People and equipment that perform process activities
- 1.Inputs: Materials, services, and information that flow through and are transformed as a result of process activities
- If the process involves a customer, then that customer can be either
- internal to the org, (A manager who is the recipient of an internal reporting process is an example of an internal customer.)
- external to the org, (An individual or a business that purchases the organization’s products is the external customer of the fulfillment process.)
- ORGs measure their process activities to (evaluate how well they are
executing these processes)
- Two fundamental metrics that organizations employ in assessing
their processes
- Efficiency focuses on doing things well in the process; for example, progressing from one process activity to another without delay or without wasting money or resources.
- Effectiveness focuses on doing the things that matter; that is, creating outputs of value to the process customer—for example, high-quality products.
- Two fundamental metrics that organizations employ in assessing
their processes
- Many processes cross functional areas in an organization. For example, product development involves research, design, engineering, manufacturing, marketing, and distribution.
Other processes involve only a single functional area.
- no single functional area is responsible for their execution
- multiple functional areas collaborate to perform the process
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