Unit 2- Business Studies

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What is an Organisation Chart?
A document that shows the position and responsibilities of all their staff.
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What is Span of Control?
The number of employees managed directly by a manager/
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What is a Line Manager?
An employees immediate superior or boss.
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What is a Subordinate?
A person under authority or control of another person within an organisation.
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What is Layers of Management?
The layers of authority in a business.
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What is Centralisation?
It occurs when small number of senior managers take all the important decisions.
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What is Decentralisation?
It allows employees working in all areas of the business to take decisions.
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What is Appraisal?
Assessing how effectively an employee is working and deciding what training they need.
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What is an Autocratic Manager?
Managers who believe in taking all decisions and just passing instructions to workers.
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What is a Democratic Manager?
Managers who include their employees in the decision making process.
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What is Flow Production?
Businesses use an assembly line to crease large quantities of products
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What is Lean Production?
A technigue where bsinessed constantly try and find ways of reducing waste, it lowers costs.
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What is Kaizen?
A process where all employees are encoraged to find ways to redesign their job so that things are more efficient.
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What is JIT (just in time)?
A lean way or managing stock. Raw materials are delivered to suppliers just minutes before they are needed on the production line and finished products are delievered straight to customers.
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What is Lean Design?
It uses CAD packages to reduce time taken to design new procucts. It tries to improve efficiency of designing new products and makes it easier and quicker by using IT, it means products reach the market quicker.
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What is Cell Production?
Rather than organising employees on one long production line, employees are divided into smaller teams and they produce products.
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What are Diseconomies of Scale?
When a business grows too large and the costs of producing their products begin to rise again.
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What is a Quality Product?
Goods or Services that meet customer expectation.
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What are Quality Standards?
The expectations that customers have or a product.
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What is TQM (total quality management)?
An approach to managing quality where standards are checked periodically rather than just at the end.
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Other cards in this set

Card 2

Front

The number of employees managed directly by a manager/

Back

What is Span of Control?

Card 3

Front

An employees immediate superior or boss.

Back

Preview of the back of card 3

Card 4

Front

A person under authority or control of another person within an organisation.

Back

Preview of the back of card 4

Card 5

Front

The layers of authority in a business.

Back

Preview of the back of card 5
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