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6. Which stock control method is used when supplies are ordered as and when required?

  • Last in First out
  • Just in time
  • Just in case
  • First in First out

7. The most important reason for notifying others of changes to appointment is to avoid..

  • Stress
  • Re-priortising
  • Travel
  • Re-bookings

8. A central diary system is used for room bookings to...

  • Make efficient use of rescources
  • Set department priorities
  • Plan personal activities
  • Reduce conflict over the use of resources

9. Which of the following is the first stage of all negotiation techniques?

  • Exchange
  • Commitment
  • Preparation
  • Bargaining

10. The most important reason for checking deliveries against orders made is to...

  • Decrease the number on orders being placed
  • Ensure accuracy of goods received
  • Reduce the risk of stock being stolen
  • Reduce the space needed

11. What are an administrators measured against to meed the needs of stakeholders?

  • Key performance indicators (KPI)
  • Personal development plan (PDP)
  • Return on investment (ROI)
  • Service level agreement (SLA)

12. Why is it important to identify the desired outcome when working on a project?

  • To ensure colleagues are held accountable
  • So that a list of equipment is considered
  • So that sufficient resources are made available
  • To ensure organisational timetables are monitored

13. What method of feedback is a social media post from a customer?

  • Informal
  • Proactive
  • Reactive
  • Formal

14. The most important reason for a team diary to be updated is to..

  • Allow changes to be communicated
  • Plan group events
  • Allow clarity during busy periods
  • Plan departmental meetings

15. What is a positive relationship with customers most likely to result in?

  • Unconstructive feedback
  • More customers
  • Reduced anxiety levels
  • Decreased profit margins

16. Which of the following should be used when booking a meeting for a colleague?

  • The organisations diary
  • The member of staffs diary
  • The external contractors diary
  • The departments diary

17. What is the most significant impact of the photocopier running out of toner?

  • A technician must be called
  • Output is maintained
  • Work flow is reduced
  • An order can be placed

18. The most important reason to build a positive relationship with customers is to..

  • Reduce complaints
  • Increase profits
  • Increase complaints
  • Reduce advertising

19. A diary entry for booking a meeting is most likely to include..

  • The break time
  • Car parking arrangements
  • Resources needed
  • A list of attendees

20. Which of the following is a formal method of collecting feedback?

  • Focus groups
  • Customers comments
  • Online reviews
  • Letters of thanks