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6. Which stock control method is used when supplies are ordered as and when required?
- Last in First out
- Just in time
- Just in case
- First in First out
7. The most important reason for notifying others of changes to appointment is to avoid..
- Stress
- Re-priortising
- Travel
- Re-bookings
8. A central diary system is used for room bookings to...
- Make efficient use of rescources
- Set department priorities
- Plan personal activities
- Reduce conflict over the use of resources
9. Which of the following is the first stage of all negotiation techniques?
- Exchange
- Commitment
- Preparation
- Bargaining
10. The most important reason for checking deliveries against orders made is to...
- Decrease the number on orders being placed
- Ensure accuracy of goods received
- Reduce the risk of stock being stolen
- Reduce the space needed
11. What are an administrators measured against to meed the needs of stakeholders?
- Key performance indicators (KPI)
- Personal development plan (PDP)
- Return on investment (ROI)
- Service level agreement (SLA)
12. Why is it important to identify the desired outcome when working on a project?
- To ensure colleagues are held accountable
- So that a list of equipment is considered
- So that sufficient resources are made available
- To ensure organisational timetables are monitored
13. What method of feedback is a social media post from a customer?
- Informal
- Proactive
- Reactive
- Formal
14. The most important reason for a team diary to be updated is to..
- Allow changes to be communicated
- Plan group events
- Allow clarity during busy periods
- Plan departmental meetings
15. What is a positive relationship with customers most likely to result in?
- Unconstructive feedback
- More customers
- Reduced anxiety levels
- Decreased profit margins
16. Which of the following should be used when booking a meeting for a colleague?
- The organisations diary
- The member of staffs diary
- The external contractors diary
- The departments diary
17. What is the most significant impact of the photocopier running out of toner?
- A technician must be called
- Output is maintained
- Work flow is reduced
- An order can be placed
18. The most important reason to build a positive relationship with customers is to..
- Reduce complaints
- Increase profits
- Increase complaints
- Reduce advertising
19. A diary entry for booking a meeting is most likely to include..
- The break time
- Car parking arrangements
- Resources needed
- A list of attendees
20. Which of the following is a formal method of collecting feedback?
- Focus groups
- Customers comments
- Online reviews
- Letters of thanks