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2. Which is a soft 's' from McKinseys 7-S model.

  • Strategy
  • Structure
  • Staff
  • Systems

3. Which of the following results in more expensive imports?

  • exchange rates
  • economic cycle
  • inflation
  • changes in taxation

4. Give an example of drivers of change?

  • Employees
  • Budget
  • market changes
  • Kotters 8 step model

5. Which kotters 8 step process is this - get the leaders brought in.

  • Coalition
  • Communicate
  • Remove obstacles
  • Build on change
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