Unit 15 - change management

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1. What does Kotter's model contain?

  • A framework which enables the business to be competitive
  • Unfreeze, change, refreeze
  • 8 steps for delivering change
  • Seven internal elements of an organisation which should be aligned
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2. What does Lewin's theory include?

  • 8 steps for delivering change
  • Unfreeze, change, refreeze
  • A framework which enables the business to be competitive
  • Seven internal elements of an organisation which should be aligned

3. Which is the correct answer?

  • Hard S can be controlled by management
  • Hard S are less clearly defined
  • Soft S are easy to identify
  • Soft S can be controlled by management

4. Kotter's model includes:

  • Shared value
  • Urgency
  • Change
  • Freeze

5. Which of the following is a Hard S?

  • Style
  • Shared value
  • Systems
  • Staff
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