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6. Qualitative data is not
- the analysis of suggestions
- the analysis of opinions
- the analysis of data and statistics
- the analysis of open ended questions
7. Which of these is not part of Kotters 8 step process
- Communicate
- Implement
- Urgency
- Create wins
8. Which of the following is not an external driver of change
- Restructuring
- Changes in legislation
- Developments in technology
- Market Changes
9. Quantitative data is not
- the analysis of opinions
- the analysis of statistics
- the analysis of data
- the analysis of closed questions
10. Which of the following is not an internal driver of change
- Changes in the workforce
- Changes in mission, aims and objectives
- changes in channels of distribution
- Changes in culture