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6. Qualitative data is not

  • the analysis of suggestions
  • the analysis of opinions
  • the analysis of data and statistics
  • the analysis of open ended questions

7. Which of these is not part of Kotters 8 step process

  • Communicate
  • Implement
  • Urgency
  • Create wins

8. Which of the following is not an external driver of change

  • Restructuring
  • Changes in legislation
  • Developments in technology
  • Market Changes

9. Quantitative data is not

  • the analysis of opinions
  • the analysis of statistics
  • the analysis of data
  • the analysis of closed questions

10. Which of the following is not an internal driver of change

  • Changes in the workforce
  • Changes in mission, aims and objectives
  • changes in channels of distribution
  • Changes in culture