Understanding the role and importance of stakeholders 5.0 / 5 based on 1 rating ? BusinessStakeholdersA2/A-levelAQA Created by: megan_farrellyCreated on: 23-05-17 09:47 What are stakeholders? Individuals or groups within society who have an interest in an organisations operations and performance 1 of 13 What are primary stakeholders? Individuals or groups directly affected by a particular business activity 2 of 13 What are secondary stakeholders? Individuals or groups that have an indirect interest within the business 3 of 13 Give 2 examples of secondary stakeholders General public, local communities, activist groups, the media 4 of 13 Give an example of an internal stakeholder Employees, shareholders, managers 5 of 13 Give an example of an external stakeholder The government, suppliers 6 of 13 How can stakeholder mapping help managers? Helps them to consider decisions in relation to stakeholders' need and their ability to influence it 7 of 13 Give an example of an internal factor that influences the relationship with stakeholders Business objectives, management and leadership styles, size and ownership of the business 8 of 13 Give an example of an external factor that influences the relationship with stakeholders Market conditions, the power of stakeholder groups, government policies 9 of 13 What does consultation mean? Finding out the views of relevant stakeholder groups 10 of 13 What is 'push' communicating? One-way communication such as emails, podcasts, mailshots, letters 11 of 13 What is 'pull' communicating? Communication with stakeholder groups if they choose to engage with the business 12 of 13 An approach to stakeholder management? Partnership, participation, consultation, 'push' communications, 'pull' communications 13 of 13
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