Theme 1.4 Key Word Cards

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Labour Turnover
The number of staff leaving a company as a percentage of the number employed.
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Outsourcing
Taking a task traditionally run by your own staff (such as security) and putting it out to tender, with the lowest bid winning the contract.
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Redeployment
Retraining a staff member to give the skills required to take on a new job role.
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Zero-Hours Contract
Employment contracts that agree employee duties and hourly pay rates, yet offer no guarantee of any work (and therefore any income) in any specific week.
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Core Workers
Employees who are essential to the operations of a business, supporting whatever makes it distinctive or unique. Such workers are likely to receive attractive salaries and working conditions, and enjoy a high degree of job security.
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Flexible Approach
An approach to operations that implies a move away from mass production to batch production, the use of machinery that can be reprogrammed to carry out a range of tasks, & the creation of a multi-skilled & flexible workforce that can adapt to meet
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Hot-Desk
An approach that provides a temporary desk for home-workers to use when they come to the main office; they are not allowed to leave any of their own possessions there.
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Outsourcing
Taking a task traditionally run by your own staff and putting it out to tender, with the lowest bid winning the contract.
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Peripheral Workers
Those workers who are not seen as being central to a firm's operations. They may carry out necessary tasks, but may be required only on a temporary basis and may be easily replaced.
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Subcontracting
Where another business is used to perform or supply certain aspects of a firm's operations.
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Zero-Hours Contracts
Employment contracts that agree employee duties and hourly pay rates, yet offer no guarantee of any work (and therefore income in any specific week.
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Induction Training
Familiarises newly appointed workers with key aspects of their jobs and their employer, such as health and safety policies, holiday entitlement and payment arrangements. The aim is to make employees fully productive as soon as possible.
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Labour Turnover
The number of staff leaving a company as a percentage of the number employed.
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Off-the-Job Training
Where employees leave their normal place of work in order to receive instruction, either within the firm or by using an external organisation such as a college or university.
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On-the-Job Training
Where employees acquire or develop skills without leaving their usual workplace, perhaps by being guided through an activity by a more experienced member of staff.
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Cross-Functional
'Across the functions'; in other words, it draws from all the functions instead of just one.
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Delayering
Removing a management layer from the organisational structure.
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Line Manager
A manager responsible for meeting specific business targets and responsible for specific staff.
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Managing People
It is the task of every manager - and usually their most important one. The business department known as 'personnel' (or human resource management) manages the process of recruiting, training and incentivising staff.
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Staffing
The thinking behind the broad approach to staff and the specifics of how many people are needed in each role.
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Recruitment and Selection
Filling job vacancies by defining the job, attracting suitable candidates and selecting those best suited to fill it.
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Training
Work-related education, where employees learn new skills or develop the skills they already possess.
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Organisational Design
Creating the formal hierarchy that establishes who is answerable to whom throughout the organisation. When presented as a diagram, it shows the departmental functions plus the vertical and horizontal links that show the formal communications system.
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Motivation
According to American psychologist Professor Frederick Herzberg, motivations occurs when people do something because they want to do it; others think of motivation as the desire to achieve a result.
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Motivation in Practice
Assessing how firms try to motivate their staff and how successful these actions are. In this context, companies take motivation to mean enthusiastic pursuit of the objectives or tasks set out by the firm.
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Leadership
Inspiring staff to achieve demanding goals.
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Other cards in this set

Card 2

Front

Taking a task traditionally run by your own staff (such as security) and putting it out to tender, with the lowest bid winning the contract.

Back

Outsourcing

Card 3

Front

Retraining a staff member to give the skills required to take on a new job role.

Back

Preview of the back of card 3

Card 4

Front

Employment contracts that agree employee duties and hourly pay rates, yet offer no guarantee of any work (and therefore any income) in any specific week.

Back

Preview of the back of card 4

Card 5

Front

Employees who are essential to the operations of a business, supporting whatever makes it distinctive or unique. Such workers are likely to receive attractive salaries and working conditions, and enjoy a high degree of job security.

Back

Preview of the back of card 5
View more cards

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