Theme 1.4 Key Word Cards

1. A manager responsible for meeting specific business targets and responsible for specific staff. (4, 7)
3. According to American psychologist Professor Frederick Herzberg, motivations occurs when people do something because they want to do it; others think of motivation as the desire to achieve a result. (10)
4. The thinking behind the broad approach to staff and the specifics of how many people are needed in each role. (8)
9. An approach that provides a temporary desk for home-workers to use when they come to the main office; they are not allowed to leave any of their own possessions there. (3, 4)
10. Removing a management layer from the organisational structure. (10)

2. An approach to operations that implies a move away from mass production to batch production, the use of machinery that can be reprogrammed to carry out a range of tasks, & the creation of a multi-skilled & flexible workforce that can adapt to meet (8, 8)
3. Assessing how firms try to motivate their staff and how successful these actions are. In this context, companies take motivation to mean enthusiastic pursuit of the objectives or tasks set out by the firm. (10, 2, 8)
5. Work-related education, where employees learn new skills or develop the skills they already possess. (8)
6. Where employees acquire or develop skills without leaving their usual workplace, perhaps by being guided through an activity by a more experienced member of staff. (2, 3, 3, 8)
8. Employees who are essential to the operations of a business, supporting whatever makes it distinctive or unique. Such workers are likely to receive attractive salaries and working conditions, and enjoy a high degree of job security. (4, 7)

Get Revising