Is the duty of all staff to do their work the best of their ability and report back on the results
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Administration Function
This function is responsible for the flow of information and communication within the business. It provides support services to the business
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Authority
A power or right to perform a task or make a decision, passed to a person by delegation
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Chain of Command
The path along which instructions are passed down from top management to workers
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Delegate
To pass on authority to make decisions
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Finance Function
This function is responsible for controlling the flow of money both in and out of the business
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Function
Different departments of a business that specialise in different jobs
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Human Resources Function
This function is responsible for the recruitment, selection & retention of the best staff for the business
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Lines of Communication
Are methods used to relay information within the business, they can be formal or informal
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Marketing and Sales Function
This function is responsible for identifying, anticipating & satisfying customer requirements profitably
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Matrix Stucture
The structure used when specialisms are important. Often used for one off projects, such as bridge building
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Multinational
A company that has branches all over the world
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Organisation Chart
The diagram that show the organisation structure
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Organisation Structure
How the business is divided into departments & management levels so that everyone knows what their jobs are and who their bosses are
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Production Function
This function is responsible for the manufacturing processes operating within the business. It must make sure that goods are supplied on time and are of good quality
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Purchasing Function
This function is responsible for ensuring that supplies of the correct materials, of the right quality are available when required
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Responsibility
An employees duty to undertake a task he or she has been given
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Span of Control
The number of people over whom one person has direct control
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Specialisation
Is when a person or group concentrates on one specific job and become an expert in that area
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Decentralisation
Decision-making powers are passed down the organisation to empower subordinates & regional/product managers
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Centralisation
Keeping all of the important decision-making powers within the head office or the centre of the organisation
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Bureaucracy
An organisational system with standardised procedures & rules
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Delayering
Removal of one or more of the levels of hierarchy from an organisational structure
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Tall (vertical) Structure
One with many levels of hierarchy and usually, narrow spans of control
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Flat (horizontal) structure
One with few levels of hierarchy and wide spans of control
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Other cards in this set
Card 2
Front
Administration Function
Back
This function is responsible for the flow of information and communication within the business. It provides support services to the business
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