More cards in this set

Card 6

Front

Educate the client

Back

Preview of the front of card 6

Card 7

Front

Explain each step with the client

Back

Preview of the front of card 7

Card 8

Front

reassurance

Back

Preview of the front of card 8

Card 9

Front

professional

Back

Preview of the front of card 9

Card 10

Front

Say 'yes' when the client is speaking

Back

Preview of the front of card 10

Card 11

Front

Be prepared for the unexpected

Back

Preview of the front of card 11

Card 12

Front

Eye contact

Back

Preview of the front of card 12

Card 13

Front

Open body language

Back

Preview of the front of card 13

Card 14

Front

Nod as the client is speaking

Back

Preview of the front of card 14

Card 15

Front

Smile

Back

Preview of the front of card 15