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Card 46
Front
What is meant by 'Benchmarking'?
Back
Card 47
Front
The following steps for 'Benchmarking' are....
Back
Card 48
Front
What is meant by 'Customer Service'?
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Card 49
Front
What is 'Effective Customer Service'?
Back
Card 50
Front
What can good 'Customer Service' lead to?
Back
Card 51
Front
Providing good 'Customer Service' involves....
Back
Card 52
Front
In the UK, what are the two types of law that protect the consumer?
Back
Card 53
Front
What is the 'Sale of Goods Act'?
Back
Card 54
Front
What is meant by 'Match the Description'?
Back
Card 55
Front
What is meant by 'Merchantable Quality'?
Back
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