Management and Leadership, Chapter 10, AS Level Business (9609)

How do managers complete tasks?
By organizing resources, setting objectives, motivating staff
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What are the functions of managers?
Setting objectives & planning, organizing resources to reach objectives, directing & motivating staff, coordinating activities.
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What are the interpersonal manegerial roles?
Figureheads, leaders, subordinates, liasons
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What are the informational manegerial roles?
Monitor, disseminator, spokesperson
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What are the decisional manegerial roles?
Entrepereneur, disturbance handler, resource allocator, negotiator.
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Who is a figurehead?
Symbolic leader, undertakes social and legal duties.
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Who is a liason?
Links manager to other divisons and organizations
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Who is a monitor?
Collects relevent data of business operations.
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Who is a disseminator?
Sends information from internal and external sources to relevent people
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Who is a disturbance handler?
Assumes responsibility in threatening situations
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Who is a resource allocator?
Decides when and where financial resources are spent and HR is allocated.
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What are the qualities of a leader?
Works smart, is determined and is calm.
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What are the styles of leadership?
1. Autocratic, 2. Democratic, 3. Paternelistic
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Define the autocratic style of leadership
Decisions are made without the consultation of the employees; a fast but demotivating method
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Define the democratic style of leadership
Decisions are made with the consultation of the employees, a sow but motivating method
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Define the paternelistic style of leadership
Decision are made after the consultation with employees, but finally made by the leaders, creates a false sense unity, a balance between motivation and speed of decision makig
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Define emotional intelligence or EQ
It is the ability of managers to undrstand their own emotions, others emotions to achieve better business performance
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Who is the best known researcher of EQ?
Daniel Goleman
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Variables which affect styles of leaderships?
1. Amount of training and experiance of workforce, 2. Amount of responsibility taken up by the workforce, 3. Amount of time for consultation & participation, 4. Management culture, 5. Importance gives to issues
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What is the "Manger X" persona?
1. Dislikes works, 2. Avoids responsibilities, 3. Not creative, 4. Have negative views on colleagues
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What is the "Manger Y" persona?
1. Like working, 2. Accepts responsibilities, 3. Are creative, 4. Have positive views on colleagues and trusts easily.
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Other cards in this set

Card 2

Front

Setting objectives & planning, organizing resources to reach objectives, directing & motivating staff, coordinating activities.

Back

What are the functions of managers?

Card 3

Front

Figureheads, leaders, subordinates, liasons

Back

Preview of the back of card 3

Card 4

Front

Monitor, disseminator, spokesperson

Back

Preview of the back of card 4

Card 5

Front

Entrepereneur, disturbance handler, resource allocator, negotiator.

Back

Preview of the back of card 5
View more cards

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