ITIL key words

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C H W S I E A G P K D C R D S N E D G B
Y N T M N P M S D P C H G Q I X L E R P
S I K F C I D P P C E A R P X B M M W P
X P S A M Q S P D A R N K Q W O V I K C
G L N P N V I W T I U G B O Q S Q N F N
P S S E R O L W T A D E X V I S O G O C
Q V Y B O D O B E M E P I E Y V O C O J
H S C N E G S J B O C R G B V M N Y Y H
S H V O M Y A N R N O O A U C T L C D S
S R N I C T U X C A R P G N H F J L C M
E Y L T J F S B R M P O G P E H V E E T
C M B C U M F W F Q K S U B W Q M A I J
O G F N M K B Y C C O A W E I J C G W P
R D B U A B S T Q T N L G D G V H G J H
P N X F M Q E T Y K V N E V H V P J K R
D N M P C S N O D F A Q T N G E K V D I
L D G G S B E X J H G J V D M G M Y J J
S W B A B V L S C Y S I K U S O D D L W
H R R U U T U O U N I F C W B A L D S H
W Q A S A D C W G L X H R A P Q S M J B

Clues

  • A doc with all aspects of IT service through each stage of lifecycle (3)
  • A formal proposal (3)
  • Any resource or capability that contributes to delivery of service (5)
  • Created by service portfolio management (6, 8)
  • Group and tools they use to carry out process (8)
  • Plan > do > check > act (6, 5)
  • Structured set of activites designed to accomplish objective (7)
  • The addition, removal or modification of something that has an effect on IT services (6)
  • Way to carry out an activity (9)

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