ITIL key words 0.0 / 5 ? ComputingSoftware project managementUniversityNone Created by: courtney masonCreated on: 12-04-16 20:06 736421859 Across 1. Any resource or capability that contributes to delivery of service (5) 4. A formal proposal (3) 5. Way to carry out an activity (9) 9. A doc with all aspects of IT service through each stage of lifecycle (3) Down 2. The addition, removal or modification of something that has an effect on IT services (6) 3. Created by service portfolio management (6, 8) 6. Structured set of activites designed to accomplish objective (7) 7. Plan > do > check > act (6, 5) 8. Group and tools they use to carry out process (8)
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