"Coaching is unlocking a persons potential to maximise their own performance. It is helping them to learn rather than teach them." - Timothy Galwey
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What is organisational culture?
Organisational culture is the way that things are done in an organisation, the unwritten rules that influence individual and group behaviour and attitudes.
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Edgar Schein on Culture. What were the three elements to culture?
1. Artifacts 2. Adopted Value 3. Basic Underlying Assumptions
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A mission is:
What a company does
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A vision is:
What a company wants to become
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Values is:
How you want your employees to act
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Attitude and Behaviour - Attitude is:
A settled way of thinking or feeling about something
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The Cultural Web - The Paradigm contains
Stories, Symbols, Power Structures, Organisational Structured, Control Systems, Rituals and Routines
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Communication has three different levels, which are:
Words, tone, body language
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Trasaction Analysis has three ego states. These are
Parent, Adult, Child
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The four elements of situational leadership are:
Delegating, Supporting, Coaching, Directing
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Belbin - Doing/Acting - These people are
Implementer, Shaper, Complete Finisher
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Belbin - Thinking/problem solving is
Plant, Monitor/Evaluator, Specialist
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Belbin - People/Feelings is
Co-ordinator, Team Worker, Resource Investigator
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Tuckman's model of motivation involved which five steps
Kovach - His study showed the top three employee motivations were:
1. Interesting Work 2. Appreciation of Work 3. Feeling "in on things"
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Other cards in this set
Card 2
Front
What is organisational culture?
Back
Organisational culture is the way that things are done in an organisation, the unwritten rules that influence individual and group behaviour and attitudes.
Card 3
Front
Edgar Schein on Culture. What were the three elements to culture?
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