Normalisation is offering services which support people, respects their choices and decisions and where posssible, empowers them by promoting independence.
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TASK-FOCUSED CARE
This is care that is carried out by routinely carrying out a series of specified tasks.
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CARE PLAN
This is a procedure set up to outline and record a course of care, treatment or therapy between professional workers, service users and their carers.
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ASSESSMENT
The process of identifying and judging a persons care needs.
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MULTI-DISCIPLINARY
A team of carers from a range of professional backgrounds.
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KEY WORKER
A named person who ensures that the care plan is being followed.
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ADVOCATE
This is a person who speaks on behalf of the patient/client. They can be a professional worker, family memeber or volunteer.
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EMPOWERMENT
Empowerment is the act of encouraging service users to make decisions and take control of their own lives by provididng information and support.
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CONFIDENTIALITY
Keeping a clients details private and only sharing data on a 'need to know' basis.
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RESOURCE ISSUES
Limited resources mean that clients have to be systematically categorised according to need. Decisions made may seem hard eg. children over the age of 7 are not referred to speech therapy in London.
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CARE PLANNING -HEALTH
This is generally a shorter process than planning social care.
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CARE PLANNING - SOCIAL CARE
It is about supporting clients with complex, long-term needs. Clients and their informal carers should be involved with every aspect of the care plan cycle.
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ORGANISATIONAL CULTURE
It is a 'way of life' or a particular group of professionals; the implicit rules and expectations of behaviour within the organisation.
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COMMUNICATION
The process by which information is transmitted, recieved, understood and acted upon.
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MISSION STATEMENT
This is a formal statement of the aims and values of the organisation.
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STRAP LINE
This is a short, catchy phrase of the organisations aims.
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ROLE
This is a professionals job/task/function.
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CONTINUED PROFESSIONAL DEVELOPMENT (CPD)
For example, 'refresher training' to ensure a high quality service.
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APPROPRIATE SELECTION AND RECRUITEMENT
This is ensuring that all staff have relevenat qualifications and share the same aims and values of the organisation.
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TEAM BUILDING
To develop and strengthen the group who work together which makes professional communication more effective.
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QUALITY ASSURANCE
How quality is maintained.
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GOVERNANCE
Organisation and deliverance of services so that they meet standards required by inspection bodies.
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QUALITY CONTOL
Systems that are put in place to ensure servies are of a high quality.
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STANDARDS
This is the level and quality of service or performance compared to a recognised ideal model.
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AUDITING
A process of examining or checking performance against a required standard.
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CHARTER
Documents that set out the targets and standards of service that a care organisation seeks to achieve.
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REGULATION
Official rules that have to be followed to control the conduct of those it applies to.
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CONSTITUTIONS
A document to establish the principles and the values of the organisation.
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Other cards in this set
Card 2
Front
This is care that is carried out by routinely carrying out a series of specified tasks.
Back
TASK-FOCUSED CARE
Card 3
Front
This is a procedure set up to outline and record a course of care, treatment or therapy between professional workers, service users and their carers.
Back
Card 4
Front
The process of identifying and judging a persons care needs.
Back
Card 5
Front
A team of carers from a range of professional backgrounds.
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