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6. What is the most likely impact on an organisation if external IT support is bought out by another company?

  • IT Support is withdrawn
  • IT Support is improved
  • IT Support is briefly unavailable
  • IT Support is not impacted

7. Which document is issues by a buyer to a seller, indicating types, quantities and agreed prices for products or services?

  • Purchase order
  • Purchase ledger
  • Purchase invoice
  • Purchase requisition

8. Why is it important to have an environmental business objective?

  • To keep customer base
  • To be competitive
  • To address government targets
  • To reduce staff turnover

9. The 'T' in PESTLE stands for

  • Time
  • Technological
  • Threats
  • Turnover

10. What is the likely impact of complaints department administrator being absent?

  • Customers will be offered compensation automatically
  • Complaints will not be dealt with in-line with the company policy
  • Customers will be contacted personally
  • Complaints will not be dealt with until the member of staff returns

11. How does closure contribute to project success?

  • It shows that testing has taken place
  • It ensures an under-spend
  • It shows deliverables have been met
  • It ensures resources are reused

12. How can the financial market impact on the cost of trading overseas?

  • Currencies can rise and fall
  • Prices can increase in demand
  • When demand is low products are more expensive
  • Labour force needs to be paid less as prices increase

13. Why is it important to ensure the necessary equipment is available when managing a project?

  • To ensure delays are minimised
  • It will save equipment loan cost
  • It is not possible to get any equipment at late notice
  • Planning for all equipment increases cost

14. Why is it important to consider data protection in an organisation's staff induction?

  • To understand the need for discretion
  • To comply with regulatory requirements
  • To comply with health and safety regulation
  • To understand the use of MIS software

15. How might a budget be agreed when managing a project?

  • Estimating the cost on a similar past project
  • Speculating costs for the entire project
  • Obtaining detailed quotes for each aspect of the job
  • Calculating costs on interest rates

16. Which of the following is not a principle of change management?

  • Involve senior management only
  • Start and lead from the top
  • Consider soloutions
  • Assess and adapt

17. When managing a project what are the main three constraints to consider?

  • Time, cost, scope
  • Time, staff, equipment
  • Management, facilities, outcomes
  • Management, budget, milestones

18. What is the most effective way of promoting health and safety in the workplace?

  • Communicate the health and safety policy to all staff
  • Give staff rewards for reporting health and safety risks
  • Put health and safety policy posters in restricted areas
  • Carry out monthly health and safety risk assessments

19. An organisation's production has been moved to another country. What impact would this have on the administrator role?

  • Phone calls may have to be made by someone that speak the language
  • Time differences may need to be taken into account
  • Staff may have to start working staggered shifts
  • There is no impact on the role

20. Why is it important to consult with stakeholders before the adoption of new working processes?

  • To ensure complex procedures are in place
  • To establish budgets
  • To establish suitability
  • To ensure the board is satisfied