Business UNIT 4

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What best describes what communication is?
Transfer of information between TWO parties, the source and the reciever. (Transfering of information from the sender and/to the reciever)
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Communication Model diagram
Source ------> Message ------> Reciever ------> Feedback
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Source (Sender)
A person, group or organisation sending information or a message
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Message
The information being sent / transfering of information
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Reciever (Recipient)
A person, group or organisation recieving the message/ information
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Feedback
Confirmation that the message has been recieved (Not always a response or reply)
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Medium
Method used to send the message
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Auto-response
Able to see if somebody has seen what has been sent, automatically
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Aim of communication
To transfer information to the reciever/audience so we can develop their understanding on the information being given/ topic or issue
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Internal Stakeholders (With people inside the business/organisation eg; noticeboard)
Employees, Managers
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Enternal Stakeholders (Between the organisation and people outside eg; Letter)
Customers, Pressure groups, Shareholders
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Incentive Scheme
Reward System
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What is meant by 'Barrier to good communication'
Methods that stop or hinder communication
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'The person talking was upset and angry' - Why might this be a barrier to communication?
Emotional Interference - wrong state of mind
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Why might folding your arms when talking to somebody be seen as a barrier to communication?
Body Language - not interested (Negative)
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Possible barriers to communication
-Technology failure eg; system breaking, wifi, power. -Method use eg; incorrect use/unable to use technology -Noise/distractions. -Emotional Interference. -Wrong mediums/accessability eg; can they access the medium too?
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Other cards in this set

Card 2

Front

Source ------> Message ------> Reciever ------> Feedback

Back

Communication Model diagram

Card 3

Front

A person, group or organisation sending information or a message

Back

Preview of the back of card 3

Card 4

Front

The information being sent / transfering of information

Back

Preview of the back of card 4

Card 5

Front

A person, group or organisation recieving the message/ information

Back

Preview of the back of card 5
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