Business studies unit 2

Across

• 1. Training that takes place at the workplace (2, 3, 3)
• 5. The amount of work assigned to a particular worker, normally in a specific period of time (8)
• 6. Part of the recruitment process where a confidante is met face-to-face (9)
• 7. The provision of work-related education or skills development (8)
• 8. Profit that remains after all operating costs are taken away from sales revenue (3, 6)
• 9. When a business is able to produce more it's existing resources (5, 8)
• 10. Total Quality Management. An attitude to quality where the aims are zero defects and total customer satisfaction (3)