so they can produce max output with minimum of people and raw materials which reduces costs and increases profits
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what is an efficient business
lower operating costs and higher profits
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what does efficiency depend on
the product, demand and cost production process)
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advantages of job production
customers special need and requirements are met, high quality, consumers will pay a higher price, loyal customer
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disadvantages of job production
production costs can be high. slow process/time consuming, labour costs can be high - skilled workers needed , lots of workers needed
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advantages of batch production
cost of each unit is lower due to similar items and is very efficient, different batches = tastes are met
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disadvantages of batch production
less scope for customising products - consumers buy similar goods- no specialisation, long time to switch batches
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technology in manufacturing
computer aided deign - gets more done in a shorter time, improves quality, productivity and reduces human error
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how does technology reduce costs
computer software increases efficiency and saves money long term, more accurate and no human error - less labour=saves money - reduces waste
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why are robots good for a business
reduces error, keep labour costs low, can work 24/7, no holidays or benefits or training needed, after initial payment they are cost effective, exact though and reduces waste therefore saving money
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how to get higher quality in a business
product, customer service, adverts, quality assurance, pay higher price for higher quality and that meets customer expectations
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why should a business be high quality
good word of mouth - attracts more customers, customers will return.it gives them a better reputation, satisfied customers and less complaints - which will keep employees happier and more motivated
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examples of customer service
dealing with questions and concerns, furling order requirements, delivering on time, after sale support, dealingg with complaints and problems
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benefits of customer service
repeat purchase, good word of mouth, satisfied customers, good reputation = rising sales
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consumer protection - 3 things the product must be
fit for purpose, match its description and os satisfactory quality
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laws for consumer protection
there could be legal problems for the business if products font meet thir legal requirements as they would have to return the money give a replacement and it could harm the businesses reputation
can be expensive and time consuming , new equipment needed and staff training needed for this. website designer needed = expensive. website needed to be updated regularly
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benefits of e-commerce
gives customer up to date information, huge audience with international markets
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benefits of customer service for the business long term,
gain trust, build up good brand image and customer loyalty
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