Communications between people inside an organisation and outside it.
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Card 17
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Communication that uses the official channels of communication within an organisation.
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Card 18
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Communications that are outside the official channels of communication in an organisation.
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Card 19
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A way which people speak to one another, face-to-face discussions, voice-mail, tannoy announcements, on the telephone, radio, through presentations or video-conferencing.
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Card 20
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A form of communication, which is letters, memos, reports, notices, faxes, e-mails, social networking websites, leaflets, books and more.
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Card 21
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These include bad timing, no clarity, the attitude of the sender or reader may be misunderstood, the wrong method of communication may be used, feedback may not be received or may be inappropriate.
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Card 22
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Worker works from home, so saves time, money and has more freedom about when they work. There may also be fewer distractions at home than in a busy office.
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Card 23
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A diagram which shows how the workers are organised in a business and who is in charge of whom.
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Card 24
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The specific job that a person or department may do.
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Card 25
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This is when a business is organised from the top down, the higher up the hierarchy, the more power they have.
