business operations 0.0 / 5 ? Business StudiesBusiness environmentGCSEAQA Created by: bertie321Created on: 09-04-22 15:49 what is a supply chain it is a group of firms that are involved to make the finished product 1 of 17 what are the factors of choosing suppliers price, quality and reliability 2 of 17 what is procurement the finding and buying things that a firm needs from suppliers 3 of 17 what is logistics getting the good or services from one supply chain to the other 4 of 17 ways to manage a supply chain effectively good relationship with suppliers, finding the best price and value and reducing waste and unnecessary costs 5 of 17 what is job production making a thing one at a time 6 of 17 what is flow production making lots of things continuously 7 of 17 what does lean production do it increases the efficiency of the production 8 of 17 what are the two ways of production that is influenced by how stock is managed just in time and just in case production 9 of 17 what does customers expect quality from all parts of the business 10 of 17 benefits and costs of maintaining quality benefits: you can charge a higher price and increased sales costs: staff training and inspection 11 of 17 ways to measure quality specify the physicals properties of the product, they can monitor how many products get returned and they can carry out customer surveys 12 of 17 what does TQM mean total quality management means that quality is the worker number 1 priority 13 of 17 what makes it hard to maintain high quality rapid growth 14 of 17 what helps to have a good customer service excellent product knowledge, engaging well with the customer and offering a post-sales service 15 of 17 what are the three ways customer service is developing by websites, e-commerce and social media 16 of 17 why is providing a good customer service important because if you do a bad customer service your customers will be dissatisfied and this can spread through word of worth 17 of 17
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