Apprenticeship (Business) Units 1-3

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Three requirements/expectations for professionalism in an Administrative work environment.
Organisation
Accuracy/Timekeeping
Teamwork
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Two information sources in a workplace related to behaviours and professional standards.
Handbook
Induction Course
2 of 42
Three elements of good work ethic
Dependability
Reliability
Respectfulness
Teamwork
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What is GDPR?
GDPR stands for General Data Protection Regulation. It is a legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU).
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What is the definition of project?
A series of tasks that need to be completed in order to reach a specific goal.
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What is the difference between project management and process management?
One is on-going and the other has defined start and finish times.
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What is scope management within a project?
Scope management is the process whereby outputs, outcomes and benefits are identified, defined and controlled.
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What is the 'agile method' in project management?
The process by which projects can be managed and implemented in small chunks of work.
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What is a tool to monitor project progress?
Gantt Chart
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What is schedule management?
The listing of the project milestones, activities and deliverables usually with intended start and finish dates.
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What is project resource planning?
A plan of required resources to meet the needs of a project.
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What is the primary challenge of project management?
To achieve all of the goals within a given time and cost.
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What is the benefit to the workforce of a strong corporate culture?
Increased staff motivation because they feel part of the organisation.
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What is scope management within a project?
The process whereby outputs, outcomes and benefits are identified, defined and controlled.
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What is the agile method? (Project management)
The process where projects can be managed and implemented in small chunks of work.
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What is project resource planning?
A plan of required resources to meet the needs of a project.
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What is an internal stakeholder?
People whose interest in a company comes through a direct relationship.
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What does SWOT stand for?
Strengths, Weaknesses, Opportunities and Threats.
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What is a mission statement?
A short statement of the organisation's purpose, vision and values. (PVV)
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How would you develop your understanding of an organisation's values?
Review the organisation's mission statement to obtain the core beliefs.
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Why is it important for a business to have a vision for the future?
It can enable a business to grow and achieve it's goals.
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What is an ethical approach?
An ethical approach is one that provides the greatest good for the greatest number.
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What is the organisation's purpose?
To accomplish the goals and objectives that were set out in the vision statement.
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What is the definition of an internal customer?
An internal customer has a relationship with, and within, your company, either through employment or a partnership.
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What does HSE stand for?
Health and Safety Executive
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What type of insurance is a legal requirement for a business?
Employer's liability insurance
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What does RIDDOR stand for?
Reporting of Injuries, Diseases, Dangerous Occurances Regulations.
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What is the role called that deals with compliance?
Compliance Officer
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What is the definition of cash flow?
The total amount of money being transferred in and out of a business account.
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What is gross profit?
The difference between sales revenue and the cost of goods sold
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What is the basic rate of income tax?
20%
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What is the supply chain?
A sequence or system of organisations or operations that work together to design, produce and deliver a product or service to a market.
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What are regulatory requirements?
The restrictions, licenses and laws applicable to a product or business imposed by the government.
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What is the authority that advises on data protection issues?
Information Commisioner's Office (ICO)
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How many years should financial records be kept?
Six
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What is a type of change management?
Transformational
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What is a regulator?
A person or body that supervises a particular industry or business activity.
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What is a controller?
Determines the purposes and means of processing personal data.
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What is the benefit of the waterfall method in project management?
It outlines a clear goal for each individual development phase of a project.
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What does PESTLE stand for?
Political
Economic
Social
Technology
Legal
Environment
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What is a Gantt Chart?
A type of bar chart that illustrates a project schedule.
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What is an example of an international business strategy?
Transnational
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Other cards in this set

Card 2

Front

Two information sources in a workplace related to behaviours and professional standards.

Back

Handbook
Induction Course

Card 3

Front

Three elements of good work ethic

Back

Preview of the front of card 3

Card 4

Front

What is GDPR?

Back

Preview of the front of card 4

Card 5

Front

What is the definition of project?

Back

Preview of the front of card 5
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