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  • Created by: sab246
  • Created on: 07-10-13 20:25

8.3.1-PURPOSE OF COMMUNICATION

Purpose of communication:

  • aquicsion-get info
  • dessemination-give info
  • clarification-clarify info
  • internal-between staff
  • external-outside bussiness

Importance and benifit of communication:

  • to the customer 
  • to the bussiness

8.3.2-PROCESS OF COMMUNICATION

Process, channels and methods of communication:

  • Process

medium-sender-reciever

  • Method:
  • written
  • oral
  • visual
  • pictorial

Appropriate medium and barriers to communication:

  • method of communication eg. fax
  • barriers:
  • jargon
  • noise
  • choice of medium
  • inappropriate presentation

8.3.3 IMPORTANCE OF ICT IN BUS COMMUNICATION

Use of software/LAN and WAN

  • Lan used in school buissnesses 

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