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Managing people revision notes

5.1 Recruitment

The recruitment process


Job analysis > Identifies duties and needs of a job.

Job description > defines main duties and responsibilities.

Person specification > Identifies an ideal applicant.

Contract of employment > Sets out rights and duties for employer and employee.


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Internal and external

After the documents, the future employees musts apply for the post.


Notice boards
Internal news sheets
Sending memos and emails to employees


Job centres
Media (specialist magazines, local newspapers, radio ect)…

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Legal controls

Aim: Prevent any forms of discrimination in the workforce

Legal controls on race:

All races, colours and nationalities treated equally
Employer liable if his/her employees discriminate

Legal controls on religion:

All religious and political opinions have equal opportunities in employment
`NEUTRAL' area

Legal controls on gender

Men and…

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Employer and employee has responsibilities. Four main obligations are
expected from ALL parties

The job description and advertisement ­ clear and accurate. E.g. cannot make
employees clean toilets if it is not on the job description.

Honest information e.g. experiences and qualifications. No information to be left

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Types of training

Onthejob training

Training in his/her own workplace during his/her working hours.
Types of these are:

Internal courses (Employers run corses inside their own firm and use their own
machinery and equipment. This means that the content of the course is designed


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specifically for them. The method is very effective because the employee is dhown how
to do the work and can practise unsupervised.)

Work shadowing (New employees will `shadow' experienced employees. This
means that they work alongside one another and the trainee learns from experienced

Role play (In this method…

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5.4 Motivation
Motivation is the way in which a person can be encouraged to make an effort to
do something.

Maslow's hierarchy of needs
Maslow concluded that people had five levels of need which he illustrated in a
`hierarchy of needs' pyramid.

According to Maslow, when people satisfy one level…

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Importance of motivation
There is likely to be a lower labour turnover If employees are happy in their work,
they are less likely to leave.

Employees would probably produce higher quality goods because they are
interested in their work.

There would be fewer accidents as they are working in a…

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Nonfinancial methods (motivated through nonmoney ways)
Job rotation (employees move around different jobs in the business to avoid them
getting bored)

Team working (employees are grouped together in making sure that the team has
the full range of abilities and skills required to carry out the task.)

Quality circles (employees…

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5.5 Appraisal

Appraisal is the process of assessing an employee's performance in his/her job.

Benefits of appraisal for the employee
Enables the employee to communicate with the employer on a onetoone basis
which will allow them to sort out any problems and allows them to achieve their full





Comprehensive notes covering all aspects of the people side of the business including recruitment, selection, motivation, legal constraints, appraisal and training. Students can use these in a variety of ways.

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