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April 2010
Online 617

Simon Nash


Globalisation of services ­ Calling India
Developing countries, newly Figure 1: Global BPO market by
Globalisation of services industrialised countries (NICs) and industry
Globalisation is the process by which periphery countries in developed
regional economies, societies, and regions are endowed with the…

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April 2010 no.617 Globalisation of services: Calling India
Figure 3: Worldwide offshoring locations
Government policy
The move to offshoring has also Argentina Web & software programming,game development, IT
required LEDCs to create appropriate support,network solutions
economic development policies, to Bangladesh Web & software programming,game development, IT support,
liberalise policy to…

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April 2010 no.617 Globalisation of services: Calling India

Figure 5: Comparison of India's and the our domestic lives, be it the day-to-day and Uruguay, plus numerous centres
UK's economies management of phone and broadband in India.
Percentage of India UK provision, or in our entertainment,
GDP by sector with call…

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April 2010 no.617 Globalisation of services: Calling India

This period brought deregulation Other government investment in Conclusion
of the telecoms industry, with the infrastructure includes the `Golden
National Telecom Policy (NTP) Quadrilateral', a highway network The globalisation of services is well-
opening up national, long distance connecting Delhi, Mumbai, Kolkata…

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