CT-UNIT 5, Shopping experience (NOTES) HIGHLIGHTED

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Unit 5
ICT-UNIT 5, Shopping experience (NOTES)
Is shopping online a good thing? 26/04/13
Pros' of online shopping
Availability- opens 24/7
Selection availability- wider, more varied choice of products available-not restricted to only what is inside the
Compare prices- price comparison websites allow you to find the best price
Convenience- travelling to shops is v. difficult.
Cons' of online shopping
Delivery- delivery charge ( can cost more than product) + wait for arrival
Try before buying- isn't ideal to not see products before you buy; b/c might not fit paying for it to be
returned. BUT some have tried to solve this issue with virtual models.
Viewing on screen- images + presentations online give different impression of the product disappointment
Payment method- credit/ debit card used = worries over handing over personal info. BUT some sites allow
payments through `third party payment processors', e.g. PayPal, or gift vouchers
Digital access is required.
To determining the trustworthiness of a website it must have:
Secure, encrypted website address (Https NOT http)
Padlock on address bar
Reputable organisation
Contact details e.g. phone number, postal address
Untrustworthy site has:
Offers that are too good to be true
Asked for unnecessary personal info.
Asked to provide credit card number without proof that the transaction is secure e.g. confirmation email
Online customer rights
Nabilah Chowdhury, 11Ra

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Unit 5
UK based sellers online give you the same rights as high-street sellers.
Pros' of online returns
Statutory period of seven working days allows you to cancel an online transaction or refund for any reason
Cons of shop returns
Can only expect a refund if goods are faulty
You have no right for a refund if you simply change your mind (though many shops allow you to refund if the
goods are unused + fit to be resold).…read more

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Unit 5
Passwords need to be strong = uses a combination of letters, numbers, punctuation, cases + must be eight characters
Activating the account- confirmation email is sent to confirm the user's detail account activated
Auto-complete- Online accounts ask you to `remember' passwords.…read more

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Unit 5
Online banking- a service offered by banks that allows account holders to view their account information online and
carry out financial transactions
Pros of online banking
Can pay bills directly from your account without using cheques/ debit cards
Manage finances efficiently b/c can view money in account, daily
24/7 access to accounts
More than one account allows you to transfer money between them and get the best rate for interest.
Helping environment b/c less paper wasted.…read more

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Unit 5
`Card not present' fraud: you don't need a PIN number to buy online goods criminals don't need you card or your
PIN; only the personal details + security code
Virus-Replicates and deletes your work
Trojan horse-A seemingly legitimate program but is actually spyware which performs harmful activity. They usually
come attached to free games and download.
It is used to:
Locate password information by recording key presses + sending the info to the criminals.…read more

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Unit 5
Privacy Policy will tell you what you are signing up for.
Be safe/efficient
Always read the small print to check what will happen to your info.
Don't agree to pass on contact details to other companies
Tick the `opt out' box so that you don't give permission for info to pass onto third parties.…read more


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