Operational Decisions (pg 272-273)

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  • Chapter 23: Making Operational Decisions
    • Operations Management = The process that uses the resources of an organisation to provide the right goods or services for the customer
    • Operations Management
      • Location of business to suit customers
      • The resources used in production
      • Managing Capacity Utilisation
      • Organising stock control
      • Quality of goods
      • Customer service
      • Working with suppliers
      • Using technology
    • Operational Targets = The goals or aims of the operations function of the busines
    • Unit cost = total cost / units of output


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