WJEC Unit 1

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1.1 Factors Affecting The Quality of Life - Physical
Exercise, diet, physical comfort/safety, hygiene, pain
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1.1 Factors Affecting The Quality of Life - Intellectual
Stimulation, engaging in activities
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1.1 Factors Affecting The Quality of Life - Emotional
Privacy, dignity, approval, psychological security,
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1.1 Factors Affecting The Quality of Life - Social
Social contact and support
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1.2 Priniciples of Care - Promoting effective communication and relationships
Care workers must do all they can to have a positive relationships with the people that they work with by talking to them and showing them respect. This will help them to build postive relationships with the people in their care
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1.2 Principles of Care - Promoting anti-discriminatory practice (including policies and codes of
Treating people in a way that does not discriminate against them because of their race, religion, gender or sexual preference. All organisations have policies (written documents) about the way they promote antidiscriminatory care.
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1.2 Priniciples of Care - Maintaining confidentiality of information
It is important that all information (written, electronic and verbal) is kept private. Does not mean keeping secerets!
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1.2 Priniciples of Care - Promoting and supporting individuals’ rights to dignity, independence,
Dignitry - treating people in a way that makes them feel valued. Encouraging people to do things for themselves. Empowerment providing people with the information and support so that they can do things for themselves. Allowing people to have choices.
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1.2 Principles of Care - Acknowledging individuals' personal beliefs and identity and respecting
Treating people as individuals, respecting that everyone is different and allowing people to follow their religion and respecting the different cultures.
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1.2 Principles of Care - Protecting individuals from abuse
Care workers are responsible for ensuring people in their care are not abused. Organisations can do this by carrying out DBRS checks on employees and care workers must be trainind in the signs of abuse and report concerns.
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1.2 Principles of Care - Providing individualised care
Care that is provided is right for the individual and it meet their needs. The care must fit the person not the other way round.
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1.3 Caring Skills and Techniques - Encouraging
Motivating and supporting individuals through difficult times
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1.3 Caring Skills and Techniques - Showing approval
Giving praise when a person achieves something
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1.3 Caring Skills and Techniques - Creating trust
Building relationships, maintaining confidentiality and being honest, relaible and trustworthy
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1.3 Caring Skills and Techniques - Gaining compliance
Getting people to do what you ask by giving reasons and choices without coercion
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1.3 Caring Skills and Techniques - Social perception
Being able to recognise an individual’s feelings and needs so that you can offer support
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1.3 Caring Skills and Techniques - Observation
Visual observation: noticing changes in behaviour, food intake. Medical observations: blood pressure and temperature
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1.3 Caring Skills and Techniques - Disengagement
Temporarily moving away to enable an individual to calm down
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1.3 Caring Skills and Techniques - Distraction
Oroviding a temporary distraction to divert an individual from a situation or teaching distraction techniques
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1.3 Caring Skills and Techniques - Physical contact
Touching someone to provide reassurance or comfort
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1.3 Caring Skills and Techniques - Modelling
Using only acceptable behaviour so that the individual can learn for the example that is set.
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1.3 Caring Skills and Techniques - Working alongside
Engaging in the same activity as the individual to enourage or teach them how to do something
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1.3 Caring Skills and Techniques - Setting challenges
Suggesting achievable targets to an individual
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1.3 Caring Skills and Techniques - Safe Working Practices
Working in a way that reduces the risk of injury or harm including lifting, hygiene practices, maintaining own safety
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1.4 Types of Communication - Written
Letters, policies, email, records
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1.4 Types of Communication - Verbal
Speaking, singing, active listening
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1.4 Types of Communication - Non-Verbal
Body language,eye contact, gestures, mime and drama, music, art and craft
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1.4 Types of Communication - Graphical
Posters, signs, symbols and diagrams
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1.4 Types of Communication - Alternative
British Sign Language, Makaton,
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1.4 Factors Affecting Communication - Emotional
Personality clashes, stress and anxiety, empathy, worry
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1.4 Factors Affecting Communication - Environmental factors
Personal appearance, proximity (distance between people), seating
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1.4 Factors Affecting Communication - Physical or intellectual disabilities
If a person has a learning or physical them may find it difficult to have conversation and communicate with other people because they do not understand or they can not hear or see.
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1.4 Factors Affecting Communication - Cultural influences
A persons culutre could affect communication because in some cultures it is not acceptable for men and women to be in a room alone and rules about eye contact are different
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1.4 Factors Affecting Communication - Stereotyping and labelling
If we have preset ideas about a person we may make judgements about them which could then affect how we speak to them.
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1.4 Factors Affecting Communication - Time constraints and pressures
If a person is short of time or is busy they may not have the time to spend with people talking to them and finding out about their needs.
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1.4 Factors Affecting Communication - Use of technical terminology or colloquialisms
If a care worker uses language that a person does not understand the service users may not fully understand what they are being told meaning communication is less effective.
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1.4 Factors Affecting Communication - Verbal Skills
Appropriate use of speed (fast or slow), clarity (speaking clearly) and loudness (loud or quiet)
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1.4 Factors Affecting Communication - Body Language
Use of eye contact, facial expressions, body language
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1.4 Factors Affecting Communication - Legibility and accuracy
All written documentation must be correct (accuate) and easy to read (legible)
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1.4 Factors Affecting Communication - Lack of resources
Not having the space or equipment needed to help communication
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Other cards in this set

Card 2

Front

Stimulation, engaging in activities

Back

1.1 Factors Affecting The Quality of Life - Intellectual

Card 3

Front

Privacy, dignity, approval, psychological security,

Back

Preview of the back of card 3

Card 4

Front

Social contact and support

Back

Preview of the back of card 4

Card 5

Front

Care workers must do all they can to have a positive relationships with the people that they work with by talking to them and showing them respect. This will help them to build postive relationships with the people in their care

Back

Preview of the back of card 5
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