unit 5 key words 0.0 / 5 ? Applied Businessunit 5ASAQA Created by: cheesy cakesCreated on: 29-04-14 12:11 internal business communication methods used within a business to communicate with other members of staff. methods such as memos 1 of 30 external business communication methods of communication used to communicate with customers. methods such as a phone or email 2 of 30 informal communication takes place outside the recognised communication channels. e.g between a friend 3 of 30 formal communication take place using the approved channels of communication. beween a manager 4 of 30 confidetniality mataining personal information private from unauthorised personell 5 of 30 verbal communication the exchange of information between participants using languange skills 6 of 30 non-verbal communication is data on individuals opinions tastes and preferences 7 of 30 written communication methods of communications that use written words such as letter to convey a message 8 of 30 graphic communication use of picture, charts an graps to convey a message. 9 of 30 spreasheets used to interpret qualititive information into qualititive information 10 of 30 word processors used to convey qualititive information in various methods. 11 of 30 database used to save neccesary information and alllow it to remain private 12 of 30 body language is a paerson's gestures, pose, movements, and expressions. these help a person to communicate. 13 of 30 communication medium is the platform used to deliver a communication to its intended reciever 14 of 30 intranets are internal electronic communication systems linking computers within a single business. 15 of 30 downward communicaton flows from higher to lower hierarchial levels. they are communications from superiors to subordinates 16 of 30 upwards communication flow from lower to higher organisatinal levels. they are communications from subordinates to superiors 17 of 30 horizontal communications flow between employees on the same hierachical level. 18 of 30 Qulitative information data on individual opinions, tastes and preference 19 of 30 quantitative information is measurable. it produces data that can be analysed in numerical form. 20 of 30 Data protection act 1998 limit the use of an individuals personal data by businesses and sets out principles for storing the information 21 of 30 data controller is a person or organisation that stores personal data 22 of 30 data subject is a person whose data has been collected and stored 23 of 30 information commisioner is appointed offcial who supervises the enforcement of the data protection act. 24 of 30 copyright, design and parents act 1988 includeds on the ownership and legality of copying and distributing software and manuals 25 of 30 Gantt charts are a diagrammatic method of scheualing task to complete an activity 26 of 30 work plans ra elists of tasks that are neccessary in oreder to complete a project 27 of 30 critical path analysis is a method of schedualing tasks so a project can be completed in the minimum amount of time 28 of 30 computer misuse act 1990 defines crimes arising from inappropriate usage of computers such as hacking, fraud, data misuse and distributition of viruses 29 of 30 health and safety (display screen equipment regulations 1992 was introduced to rpotect employees using computers in their work 30 of 30
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