Unit 5: Business communications

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What is the order of the communication process?
Sender/Message/Method&Medium/Message/Receiver/Noise/Feedback/Noise
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Why does the communication process take place?
Good communication is important for a business because infor must be clear to customers and stakeholders.
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What are the 5 main communication skills?
1. Speaking 2. Listening 3. Reading&Writing 4. Information Technology 5. Non-verbal comms
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What does communication allow a business to do?
(UNIFIC) 1. keeps people UP-to-date 2. allows Negotiation 3. passes on Infor around 4. gives Feedback 5. gives Instructions 6. Checks/Confirmation
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Definition of: Formal & Informal
F: Takes place using the approved channels of commmunication (Documented/order). I: Takes place outside the approved channels of commmunication ( no order).
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Definition of: External & Internal
E: Systems and methods used to ensure accurate infor flow between departments or employees. I: Systems and methods used to ensure accurate infor flow between the public and stakeholders.
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Why are EXTERNAL forms of communication so important for a business?
1. Effects corporate image&reputation 2. Affects customers perceptions & sales figures 3. The ability to attract potential investors or employees.
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Why is confidentiality so important to a business? Examples?
So the Data Protection Act is not broken and also others may exploit businesses new ideas. E.G. Application forms+Fiinancial infor. New product ideas. Market research.
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What methods of communication exist that a buiness can use?
Non-confidential+Confidential. Non-verbal+Verbal. Written+Graphical. Informal+Formal.
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What verbal communication exits?
1. Converstaions/One-to-one discussions 2. Meetings 3. Interviews
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What non-verbal communication exits?
1.Expressions 2. Body language 3. Graphs
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What are the factors a business needs to consider before choosing the best medium?
1. Cost 2. Length of message 3. Size of audience 4. Recievers reaction 5. Efficiency
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What is Manual Storage System? Ad+Dis?
Infor stored by hand. A: No risk of hacking. Acceess can be easily restricted. Cheaper to set up. D: Requires large amount of space. Easy to misfile. Slow.
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What is Electronic Storage System? Ad+Dis?
Any storing done via technology. A: Faster. Automatic validation checks. Expensive to set up.
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What is Quantitative information?
Information expressed in numerical terms, so is measureable.
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What is Quanlitative information?
Is data on individuals opinions/tastes. Data rich! and cannot be expressed numerically.
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What is the order of the Information Processing process?
1. Storing 2. Processing 3. Retrieving 4. Information Dissemination 5. Validation&Verification
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Find out what these pieces of software used for? and what can they do?
Spreedsheets. Word Processing. Database. Graphics Software. Presentation Softeware
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Find out what each of these are? And why they important?
Data Protection Act. Computer Misusse Act. Copyright, Designs and Patents Act. Data security and Virus Protection. Health and Safety Legisation.
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Other cards in this set

Card 2

Front

Why does the communication process take place?

Back

Good communication is important for a business because infor must be clear to customers and stakeholders.

Card 3

Front

What are the 5 main communication skills?

Back

Preview of the front of card 3

Card 4

Front

What does communication allow a business to do?

Back

Preview of the front of card 4

Card 5

Front

Definition of: Formal & Informal

Back

Preview of the front of card 5
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