Unit 4

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  • Created by: Jorden
  • Created on: 14-05-14 10:37
What are standards?
The levels of quality they have to achieve
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What is Governance?
Actsions taken to maintain services
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What is Quality assuarance?
Making sure standards are met by monitoring, observing and data
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What does CQC stand for and what do they do?
Care Quality Commission. They carry out a range of inspectorate roles including the asessment of the availability, acesss, quality & effectiveness, availability & quality of information given to people, how efficent with the money they recieve
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What ways should a care staff support the service user before the make a formal complain?
Showing concern, calling for their line manager to help, indicating that they are sorry, finding out more information, offering appropriate help, looking at records to see if what has happened in the past and recording any difficult situation
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What is Clinical Governance?
Actions to be taken to maintain health and social standards
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What is a Audit?
A checklist against set standards
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What are Citizen charters?
It is criteria met by public services
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What are Patient charters?
It is criteria met by health and social services
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What is Accountability?
It is being able to justify what you do
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What is a Code of conduct?
A list of requirements for professionals written by professionals
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What is a Code of practice?
It is where they all have to follow requirements
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What is External monitoring?
It is where someone from outside check the systems such as CQC
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What is herd immunisation?
It is making sure everyone is immune and not just those who benefit
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What are inspections?
It someone who checks
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What is internal monitoring?
People within the organisation checking on someone else in the organisation
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What is intervention?
Taking action to solve and this may include extra hours to solve the problem
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What is monitoring?
When you check
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What is the national service framework?
Set standards for people patients with 7 diseases e.g diabetes
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What are responsibilities?
Making sure you get the job done or there may be a penalty
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What are roles?
A range of tasks that you are assigned to do
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What are working practices?
How you do your job
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What is service development?
What improvements made or changing service does to the company
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Other cards in this set

Card 2

Front

What is Governance?

Back

Actsions taken to maintain services

Card 3

Front

What is Quality assuarance?

Back

Preview of the front of card 3

Card 4

Front

What does CQC stand for and what do they do?

Back

Preview of the front of card 4

Card 5

Front

What ways should a care staff support the service user before the make a formal complain?

Back

Preview of the front of card 5
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