Unit 4

HideShow resource information
What are standards?
The levels of quality they have to achieve
1 of 23
What is Governance?
Actsions taken to maintain services
2 of 23
What is Quality assuarance?
Making sure standards are met by monitoring, observing and data
3 of 23
What does CQC stand for and what do they do?
Care Quality Commission. They carry out a range of inspectorate roles including the asessment of the availability, acesss, quality & effectiveness, availability & quality of information given to people, how efficent with the money they recieve
4 of 23
What ways should a care staff support the service user before the make a formal complain?
Showing concern, calling for their line manager to help, indicating that they are sorry, finding out more information, offering appropriate help, looking at records to see if what has happened in the past and recording any difficult situation
5 of 23
What is Clinical Governance?
Actions to be taken to maintain health and social standards
6 of 23
What is a Audit?
A checklist against set standards
7 of 23
What are Citizen charters?
It is criteria met by public services
8 of 23
What are Patient charters?
It is criteria met by health and social services
9 of 23
What is Accountability?
It is being able to justify what you do
10 of 23
What is a Code of conduct?
A list of requirements for professionals written by professionals
11 of 23
What is a Code of practice?
It is where they all have to follow requirements
12 of 23
What is External monitoring?
It is where someone from outside check the systems such as CQC
13 of 23
What is herd immunisation?
It is making sure everyone is immune and not just those who benefit
14 of 23
What are inspections?
It someone who checks
15 of 23
What is internal monitoring?
People within the organisation checking on someone else in the organisation
16 of 23
What is intervention?
Taking action to solve and this may include extra hours to solve the problem
17 of 23
What is monitoring?
When you check
18 of 23
What is the national service framework?
Set standards for people patients with 7 diseases e.g diabetes
19 of 23
What are responsibilities?
Making sure you get the job done or there may be a penalty
20 of 23
What are roles?
A range of tasks that you are assigned to do
21 of 23
What are working practices?
How you do your job
22 of 23
What is service development?
What improvements made or changing service does to the company
23 of 23

Other cards in this set

Card 2

Front

What is Governance?

Back

Actsions taken to maintain services

Card 3

Front

What is Quality assuarance?

Back

Preview of the front of card 3

Card 4

Front

What does CQC stand for and what do they do?

Back

Preview of the front of card 4

Card 5

Front

What ways should a care staff support the service user before the make a formal complain?

Back

Preview of the front of card 5
View more cards

Comments

No comments have yet been made

Similar Health & Social Care resources:

See all Health & Social Care resources »See all Quality assuarncre and regualtion resources »