Unit 3

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What is organisational culture?
The way that an organisation "does thing"
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What should a organisational culture include?
Techinal or professional language used, Methods of communication used, Ways in which clients are approached, A dress code, What qualifcations the staff have and the range of clearly defined roles within the organisation
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What is Power Culture?
Influence spread out from a central figure or group
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What is Task Culture?
The emphasis is on achieving definable results and getting things done
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What is Role Culture?
A person's job title or position is central to their experience of the organisation
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What is Person Culture?
If there is an organisation structure, it only exists to serve the indviduals within it
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What are some benefits of working in a team?
Everyone can work to their strengths so that all the tasks are done well, Check each others work to make sure it is done well and Can it can get done quicker,
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What is a mission statement?
It states the aims and core values of the organisation and reflects the culture of the organisaton
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What is a compliants procedure?
Ways in which they deal with the complaint
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What is a hierachal staff structure?
It is where the directors or managers are at the top of a pyrmaid and the operatives are likely to be near the bottom
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What is recruitment?
The process of putting out an advertisement for a job and collecting in the letters of application and CVs
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What is selection?
It is the shortlisted candidates results in one of those people invited to interview being chosen to have that job
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What is a support mechanism?
Things put in place to help them
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What would happen if there was inappropraite recuitment and selection procedures?
Organisational culture would diminish, loose customers, quality and output would go down and would be expensive
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What are some examples of training?
Induction training, Team bonding activities and Health and safety course
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What is a advanatage and disadvantage of role culture?
A advanatge is they concentrate on just their role and in their role they can develop strengths. A disadvantage is that they are not very flexible, not working in a team, not the support from others and won't have communication with others involved
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What are two types of hierachical staffing structure pyramids?
A tall skinny pyramid or a short and wide pyramid. The short and wide pyramid may mean that the needs and views of the operatives are more easily made known to managers. The tall skinny pyramid would mean that it may be harder for views to be heard
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Card 2

Front

What should a organisational culture include?

Back

Techinal or professional language used, Methods of communication used, Ways in which clients are approached, A dress code, What qualifcations the staff have and the range of clearly defined roles within the organisation

Card 3

Front

What is Power Culture?

Back

Preview of the front of card 3

Card 4

Front

What is Task Culture?

Back

Preview of the front of card 4

Card 5

Front

What is Role Culture?

Back

Preview of the front of card 5
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