Unit 2 Key Terms 0.0 / 5 ? Business StudiesKey termsASAQA Created by: Simona GuzmanovaCreated on: 21-05-14 09:12 Absenteeism? The proportion of employees who are not at work over given period of time. Usually expressed as a percentage. 1 of 7 Accountability? Where an employee is responsible for the success or failure of a project, investment or policy. 2 of 7 Added value? The result of "adding value". Added value is the difference between the price of the finished product and the costs incurred in making it. 3 of 7 Advertising? Paid-for communication, aimed at informing or persuading. 4 of 7 Agent? An intermediary who arranges transactions between supplier and a customer. 5 of 7 Automation? The replacement of workers with machines to perform task in production. 6 of 7 Bad debt? Where a customer that has bought goods and services on credit proves unable to pay the amount due. 7 of 7
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