Unit 70 - Section 1 - The principles of effective decision making

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Objectives - Definition
statements of specific outcomes to be achieved. Must be SMART.
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Objectives - Importance
importance: provides focus for the decision making process; foundation for rational decision making; basis for identifying the success criteria; provides clarity for decision makers; improves effectiveness of decisions taken; reference point for F D
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Scope - Definition
level of decisions – strategic, tactical or operational/ administrative; who makes the decision – individual, group or organisational
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Scope - Importance
decisions are taken by the right people; ensures that appropriate objectives and success criteria are identified; more efficient and effective decision making process; decision making is supported by the appropriate level of data
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Success Criteria - Definition
Measures used to determine best possible option; relevant and important factors to measure the performance of different options
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Success Criteria - Importance
links the objectives to the final decision; identifies how each option performs in relation to the objectives; ensures that decisions meet the identified objectives
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Analysing the potential impact of decisions - Definition
decision matrix using the relevant rated criteria - cost/benefit; cost effectiveness; efficiency; risk probability; feasibility; capability; return on investment; ethics, social responsibility and sustainability; consequences
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Analysing the potential impact of decisions - Importance
identifies the best possible option to meet objectives; helps to identify and mitigate potential risks of decisions; supports planning to address problems arising from decision making; decision making process is unbiased and objective
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importance of obtaining sufficient valid information to enable effective decision making - Valid information - Definition
Accurate; accessible; reliable; timely; fit for purpose; relevant
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importance of obtaining sufficient valid information to enable effective decision making - Importance
decisions are made based on all relevant factors; decisions made are more appropriate to the situations; reduces the risks and negative impact of decisions
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Business objectives - Definition
statements of specific outcomes that are to be achieved; performance targets
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Business values - Definition
core principles; standards; behavioural norms in conducting the organisation’s business
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The importance of aligning decisions with business objectives, values and policies
supports the development of defined organisational image & culture; ensures consistency with the business strategy; ensures achievement of business objectives; avoids conflict between departments; employees better understand their contribution SE&M
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Explain how to validate information used in the decision making process pt.1
CCCT. Confirm Accuracy - Triangulation, spelling + grammer, supporting evidence provided, sources stated. Check Relevance - Purpose of information, intended audience, date published.
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Explain how to validate information used in the decision making process pt.2
Check credibility of Source - trustworthy, evidence of quality control, author credentials, author motives. Test Reasonableness - fairness, objectivity, balanced, no conflict of interest
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how to address issues that hamper the achievement of targets and quality standards - Issues
staff lacking the right skills and competencies; limited physical resources; poor performance management; lack of communication of targets and standards; unmotivated staff; ineffective leadership; unrealistic targets; lack of quality processes and pr
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how to address issues that hamper the achievement of targets and quality standards - How to address issues
cause and effect analysis; team and one-to-one meetings to agree targets; problem solving groups; effective resource planning and allocation; use of problem solving techniques; staff traininganddevelopment;360' appraisals; implementing qualMS OaR ts
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Objectives - Importance

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importance: provides focus for the decision making process; foundation for rational decision making; basis for identifying the success criteria; provides clarity for decision makers; improves effectiveness of decisions taken; reference point for F D

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Scope - Definition

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Scope - Importance

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Card 5

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Success Criteria - Definition

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