The provision of care from a range of service providers. They provide a holistic package of care which meet the holistic needs of the client.
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Internal market
"market" introduced in care services to promote competition between statutory and other care providers.
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Purchaser
An organisation that buys care services for an individual or group of people.
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Provider
Care organisation that delivers a care service. These could be NHS trust hospitals, private agencies or the voluntary sector.
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Assistive Technology
The use of people and technology to provide remote assistance to service users and carers.
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Care plan
A procedure set up to outline and record a course of care, treatment or therapy between professional workers and service users and their carers.
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Care management
The process for identifying and adressing the needs of individuals. It is a needs led process.
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Needs led
Process of identifying the individual needs which must be satisfied to ensure that the individual reaches a state of health and wellbeing.
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Assessment
The method used to determine the different needs of a client, patient or service user. Different types - financial, risk etc
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Advocate
A person who speaks out on behalf of patients or clients. They can be professional workers, family members or volunteers.
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Interpreter
Speaks on behalf of the client and translates what they are saying. They can fully speak the particular language of the service user.
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Normalisation
Used within h and s care organisations to promote service users independance. People with a disability should fit into society, not the other way round.
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Networking
Part of the assessment process which involves identifying informal links between service providers.
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Empowerment
The process that enables people who had previously depended on others to make decisions take control of their own lives. Giving people a voice.
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Organisational culture
The values, beliefs and norms of a specific organisation which shape the ways in which individual members achieve the aims of the whole group.
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Effective communication
This is the process by which information is transmitted, recieved, understood and acted upon.
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Mission statement
A formal statement of the aims and values of an organisation.
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Accountability
The requirement to justify and publicise an organisation's actions and decisions.
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Team Building
The development of the strengths of a group who work together so that they become more effective.
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Governance
This is the organisation and delivery of services so that they meet the standards required by the inspection bodies.
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Quality Assurance
A general process of monitoring and evaluating whether specific standards of service have been achieved.
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Role
The expected pattern of begaviour associated with a particular position in society.
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Quality of Control
Systems that are put in place to ensure that services are of high quality.
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Named Nurse
Someone who is appointed to look after a service user's PIES wellbeing. They aim to promote independance and empower and may advocate.
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Adult Commision
An independant body responsible for overseeing public spending in local government, health community, safety and housing.
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Primary Care
This relates to all the care that takes place in the community and not in the hospital setting.
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Other cards in this set
Card 2
Front
"market" introduced in care services to promote competition between statutory and other care providers.
Back
Internal market
Card 3
Front
An organisation that buys care services for an individual or group of people.
Back
Card 4
Front
Care organisation that delivers a care service. These could be NHS trust hospitals, private agencies or the voluntary sector.
Back
Card 5
Front
The use of people and technology to provide remote assistance to service users and carers.
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