Unit 2 health and social care

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What is equality?
Respecting individuals and giving them the same amount of opportunities regardless of differences for example vegan meals
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What is diversity?
Valuing the differences between people for a more creative and productive environment for example excepting applicants from different backgrounds
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Examples of characteristics
Religion, age, language, social clash, education ETC
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What is the role of support groups? What is the role of advocacy services
Support groups = give support and guidance
Advocacy groups = speak on your behalf
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Examples of informal support
Family, friends, neighbours
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Briefly outline the advocacy services
MENCAP – support people with learning disabilities and their family/ careers and ensuring they are listen to and included
SEAP – advocacy support for HSC service users
BILD – support those with learning disabilities to have a better quality of life
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Briefly outline the support groups
Age UK-give advice/enable independence and combat loneliness for older people
Mind – give info and support for those with mental health problems
Headway – helps to improve life after brain surgery
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Give examples of how support groups/informal support/advocacy services can help/support individuals
– Advice and information about what help is available
– Raise awareness of issues people are experiencing
– Campaign to improve aspects
– Opportunities to meet others in the same situation
– Fund raise to provide better support and facilities
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Benefits of understanding diversity
Empowerment
Independence
Inclusion
Opportunity
Dignity
Access and participation
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What are the rights individuals?
Confidentiality
Consultation
Choice
Protection from harm
Equal and fair treatment
Right to life
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What actions can be taken to meet the rights of individuals?
Confidentiality – info only shared on a need-to- know basis/no gossiping
Consultation – ask opinions and cues/inform them about treatment options and respect their choices
Choice – meal options/choice of clothes without judgement
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What actions can be taken to meet the rights of individuals ?
Equal and fair treatment - allowing everyone to participate in activities / give everyone the same amount of opportunities
Right to life - meet human rights law/ value and respect the right to life
Protection from harm -safeguarding policies / locks and
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What are the values of care
Promoting equality and diversity
Promoting individual rights and beliefs
Maintaining confidentiality
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What actions can be taken to apply the values of care?
Promoting Equality and Diversity:
– Ramps/hearing loops/large formats/Braille
– Equal opportunities policy/challenge discriminatory behaviour
– Meal options for all needs e.g. kosher
– Variety of activities
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What actions can be taken to apply the values of care?
Promoting individual rights and beliefs:

– Mobility/dietary/communication needs met
– All areas accessible for everyone
– Cultural/religious dietary needs met
– Prayer room/celebrate different festivals e.g. Chinese New Year
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What actions can be taken to apply the values of care?
Maintaining confidentiality:
– Need to know basis
– Record kept locked cabinets/password
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What is discriminatory practice?
Uninformed attitudes and beliefs that resulted in unfair treatment. This involves treating someone less favourably than others and can take many forms, for example exclusion and types of abuse
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What is the impact of discriminatory practice on individuals?
Disempowerment
Low self-esteem and confidence
Mental health
Unfair treatment
Poor health and well-being
PIES
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Types of discrimination
Positive discrimination
Direct discrimination
Indirect discrimination
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What is positive discrimination?
Giving advantage to groups e.g. funding to get more ethnic minority groups into universities
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What is Direct discrimination?
Treating someone less favourably e.g. calling someone racial names
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What is indirect discrimination?
Applying an apparently general rule which in practice discriminates one group e.g. height restrictions would unfairly impact women
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What is the basis of discrimination?
Race, disability, gender ETC
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Which individuals are affected by discrimination?
Individuals who require care and support family friends and relatives of individuals practitioners
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Types of abuse
Physical
Emotional
Neglect
Psychological
Sexual
Financial
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What is prejudice?
Holding a negative attitude/unfair dislike of an individual/group – often Ill-informed/judgement
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What is stereotyping?
To make judgements about people based on prejudices/unfair assumption that all people with certain characteristics are the same
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What is labelling?
To identify people negatively as part of a particular group
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What is bullying?
A range of negative behaviours that can intimidate or harm individuals
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Outline the aims of the Children Act and how they meet the rights of individuals
Keep children safe/protect those at risk – can take child away using emergency care order
Work with families and other services.
Children consulted and their wishes are considered
ECM principal E.G free school meals
Paramountcy principle
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Outline the aims of the Children Act and how they meet the rights of individuals
Safeguarding children’s board represents child’s best interests
Meets protection from harm and abuse, choice, consultation, confidentiality, rights to life, and equal and fair treatment
Challenges discrimination by:
Removing risks, welfare put first
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Outline the aims of the Children Act and how they meet the rights of individuals
Patients are more in control over the care they receive
Council decides which services to provide in certain areas – clinical commissioning group give set funding to council for these services
Gives patients a choice of treatments/providers ETC
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ReOutline the aims of the Children Act and how they meet the rights of individuals
Meets right to life and equal and fair treatment
challenges discrimination by:
letting you make the decision
Taking cultural/religious beliefs into account
Not being forced
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Outline the aims of the Equality Act and how they meet the rights of individuals
Fans unfair treatment of individuals and groups to have protected characteristics
Includes harassment, victimisation and failing to make reasonable adjustments for disabled people
Helps to achieve equal opportunities at work/wider society
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Outline the aims of the Equality Act and how they meet the rights of individuals
Meets right to life, protection from harm and abuse, choice, equal/fair treatment
Challenges discrimination by:
Deterring discrimination as legal action can be taken
Encouraging to challenge behaviour
Protecting people
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Outline the aims of the Mental Capacity Act and how they meet the rights of individuals
Support people who‘ lack capacity‘ to make decisions about their lives
Also protects people who need a family, friends or paid support staff to make decisions for them
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Outline the aims of the Mental Capacity Act and how they meet the rights of individuals
HSC professionals should assume an individual is mentally capable unless proved through a capacity assessment
Meets right to choice
Challenge discrimination by:
Gives individuals choice
Gives vulnerable people empowerment
Ensures risks are outlined
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Outline the aims of the Care Act and how they meet the rights of individuals
If an individual moved to a new area they receive the same care and support
Local authorities must step in to ensure no vulnerable person is left without care if a business closes
Aims to give everyone the same care and support no matter where you live
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Outline the aims of the Care Act and how they meet the rights of individuals
Safeguarding adults boards in every area
Meets right to life and equal and fair treatment
Challenges discrimination by:
Changes in postcode does not affect the level of care
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Outline the aims of the Data Protection Act and how they meet the rights of individuals
Personal data should be relevant up-to-date and kept securely
An individual has the right to be told what info was held about them
Personal data is an accurate it should be destroyed or corrected
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Outline the aims of the Data Protection Act and how they meet the rights of individuals
Meets rights of consultation, confidentiality, choice, and Protection from harm and abuse
Challenges discrimination by:
Protecting personal data and stops it being shared which could lead to abuse
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What are the key features of the GDP are. What actions can be taken to implement the legislation?
Must give permission to store your data. Have the right to withdraw your consent at any time plus details must be permanently destroyed = right to be forgotten.
Right to be told what info they have on you
Businesses must report all possible data breaches
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Outline the aims of the Children and Families Act and how they meet the rights of individuals
Aims to give every child the best quality of life
Supports children whose parents are separating; (do what is right for the child over what the parents want)
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Outline the aims of the Children and Families Act and how they meet the rights of individuals
Help with special educational needs and disabilities; and help parents by caring for children outside of school
Meets right to life, consultation and protection from harm and abuse
challenges discrimination by:
Given the choice for best welfare
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Outline the aims of the Human Rights Act and how they meet the rights of individuals
Everyone has same rights such as right to education , freedom from slavery and right to marry and start a family.
Challenges discrimination by:
Giving individualism/dignity/fairness for every individual
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Outline The Care Certificate 2014 + what are the benefits?
-sets out the minimum standards that should be covered in induction training before working in HSC without direct supervision for unregulated job roles so that all care workers have the same skills/knowledge to provide safe / high-quality care and support
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Outline The Care Certificate 2014 + what are the benefits?
15 standards assessed:
- understand your role
-your personal development
-duty of care
-equality and diversity
-communication
-work in a person entered way
-privacy and dignity
-fluids and nutrition
-awareness of dementia/disabilities
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Outline The Care Certificate 2014 + what are the benefits?
-safeguarding adults
-safeguarding children
-basic life support
-health and safety
-handling information
-infection prevention and control
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Outline The Care Certificate 2014 + what are the benefits?
Benefits:
- staff = trust / more employable / meet standards
- employers = staff competent/ staff trained / frees up other staff
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Outline the Care Quality Commission (CQC)
- regulator of HSC services in England
- registers / licenses care services to ensure essential standards of quality / safety are met
- inspections to monitor standards of care are being met + publishes rating outstanding to inadequate
- warning notice
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Outline OFSTED
- carry out inspections for childcare services rated outstanding to inadequate
-aims to achieve excellence in education and skills
Inspects:
-effectiveness of leadership and management
-quality of teaching,learning and assessment - personal development,
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Outline OFSTED
Publishes inspection reports that identify good practice / what must be improved + monitors failing schools progress and improvements
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Outline the Equality and Human Rights Commission
-has a website that provides information, advice and guidance about discrimination
-definitions/types of discrimination
-advice to decide if equality law was broken
-suggests ways to sort out situation with the person / organisation
-fact sheets about d
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Outline the National Institute for
Health and Care Excellence
- assess new drugs / treatment (considers:
benefit patient? Help NHS meet targets?
Cost effective? Should it be NHS
available?).
- provide evidence-based guidelines on
treatments / support.
Aims to improve outcomes for public
health users / social service
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What are the benefits of
legislation and national
initiatives?
Person centred approach to care
• individual needs met
empowerment
• accessible services
provides a system of redress
- guidelines for practitioners
- raise the standards of care
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Appropriate action to promote anti-discriminatory practice
Challenge at the time
Challenge afterwards through procedures
-Challenge through long-term campaigns
-Whistleblowing
-Applying values of care
-Providing information about company
procedures and advocacy services
-Implementing policies, codes of practice
a
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Explain discriminatory practice in
HSC environments
-Stereotyping, labelling and prejudice e.g.
labelling someone by their disability.
-inadequate care e.g. not giving
proper bed.
-abuse and neglect e.g. neglecting
someone's needs.
-breach of health and safety e.g. not
attending to injuries.
-being patroni
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Describe what whistle blowing involves
Reporting certain types of wrongdoing in
the interests of others by following specific
reporting procedures.
1) speak to the offender
2) speak to senior management
3) speak to services e.g. ofsted
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What is meant by the term
'redress'?
If the rights of individuals (set out by
legislation) are breached, then legal action
can be taken to enforce these laws.
This could include apologies or
compensation etc
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What are the best practices to
challenge discrimination?
-Being non-judgemental
-respecting the views choices and decisions
of individuals who require care and
-support anti-discriminatory practice
-valuing diversity
-using effective communication
-following agreed ways of working
-staff training and profession
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What are the best practices to
challenge discrimination?
-staff meetings to discuss issues/practice
mentoring, monitoring and performance
management of staff
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Describe how the being non-
judgemental' is good practice.
What actions can be taken to
implement this type of practice?
Good practice as individual's feelings,
experiences and values are protected, not
judged or criticised.
- Active listening / effective
communication
- not making assumptions
- empathy
- accepting / open-minded
- respectful / polite / not patronising
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Describe how 'respecting the
views, choices and decisions of
individuals who require care and
support anti-discriminatory
practice' is good practice. What
actions can be taken to
implement this type of practice?
Good practice as individual views and
beliefs are respected / they will feel
valued, supported and self-esteem is
raised.
- meet individuals needs
- person centred care
- treat everyone fairly / no discriminatory
action / action should be challenged
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Describe how valuing diversity' IS
good practice. What actions can
be taken to implement this type
of practice?
Good practice as it ensures the service is
fair and accessible to everyone + people
are treated as equals with dignity and
respect + differences celebrated.
- Choice of food / activities / clothes etc
• celebrate festivals
- prayer space
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Describe how 'using effective
communication' is good practice.
What actions can be taken to
implement this type of practice?
Good practice as it allows individuals views
and choices to be heard + right can be met.
- Tone / body language / pace /
active listening
Braille / large font etc
- not patronising
- no slang / jargon
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Describe how 'Following agreed
ways of working' is good
practice. What actions can be
taken to implement this type of
practice?
Good practice as it standardizes care +
easier for new staff.
- following policies / procedures
- staff training
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Describe how 'provision of
training and professional
development opportunities for
staff' is good practice. What
actions can be taken to
implement this type of practice?
Good practice as it ensures staff are up to
date with latest legislation / knowledge /
methods / skills needed for their role +
aware of correct procedures.
-compulsory / induction training
- opportunities to develop skills
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Describe how 'mentoring,
monitoring and performance
management of staff" is good
practice. What actions can be
taken to implement this type of
practice?
Good practice as it allows skills +
knowledge to develop + improve their
practice + set targets for improvements.
- experienced person gives advice/
answers questions/gives feedback to
provide support + encouragement
(mentoring)
- observations/feedback
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Describe how 'staff meetings to
discuss issues/practice' is good
practice. What actions can be
taken to implement this type of
practice?
Good practice as it gives staff the
oppertunity to share best practice/ discuss
what went well + raise any concerns.
reflect on performance
identify weak areas + improve
- share info
- reminders/updates on policies
+ procedures
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What are the early years values
of care?
Valuing diversity
Ensuring equality of opportunity
Working with other professionals
Making the welfare of the child paramount
Keeping children safe and maintaining a
healthy and safe environment
Encouraging children's learning and
development
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What actions can be taken to
apply the early years of care of:
'Valuing diversity
'Ensuring equality of opportunity'
'Working with other
professionals'
Valuing diversity:
- displays/toys/resources gender-neutral+
reflect different cultures and beliefs
• celebrate festivals e.g. chinese new year
- meal options
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What actions can be taken to
apply the early years of care of:
'Valuing diversity
'Ensuring equality of opportunity'
'Working with other
professionals'
Ensuring equality of opportunity:
• areas/activities accessible for all
children treated according to their
individual needs (e.g. hearing loop)
non-discriminatory behavior
- treat all children fairly despite
differences e.g. same opportunities
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What actions can be taken to
apply the early years of care of:
'Valuing diversity
'Ensuring equality of opportunity'
'Working with other
professionals'
Working with other professionals:
- info shared on a need-to-know basis
work together for best interests of
the child
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What actions can be taken to
apply the early years of care of:
'Making the welfare of the
child paramount'
Keeping children safe and
maintaining a healthy and safe
environment'
'Encouraging children's learning
and development'
Making the welfare of the child paramount:
- safeguarding policies/protection
procedures e.g. child protection officer
- paramountcy principle = child-centered
approach + child's needs come first - never
be humiliated, abused or smacked
- DBS checks
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What actions can be taken to
apply the early years of care of:
'Making the welfare of the
child paramount'
Keeping children safe and
maintaining a healthy and safe
environment'
'Encouraging children's learning
and development'
Keeping children safe and maintaining a
healthy and safe environment:
- locks/CCTV/visitor badges
PAT tests
• risk assessments
- regular maintenance on all equipment,
furniture and toys
- food meets healthy eating guidelines
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What actions can be taken to
apply the early years of care of:
'Making the welfare of the
child paramount'
Keeping children safe and
maintaining a healthy and safe
environment'
'Encouraging children's learning
and development'
Encouraging children's learning and
development:
- range of age/skill activities
monitor progress so support/extension
activities can be provided
- accessible resources/toys/equipment +
special equipment/support should be
provided
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What actions can be taken to
apply the early years of care of:
Working with parents and carers'
"Maintaining confidentiality
'Anti-discriminatory practice'
Working with parents and carers:
- maintain successful relationships
daily diaries to keep parents informed of
what their child has done each day
- praise certificates sent home
- invite parents to discuss any issues
effective communication
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What actions can be taken to
apply the early years of care of:
Working with parents and carers'
"Maintaining confidentiality
'Anti-discriminatory practice'
Maintaining confidentiality:
need-to-know basis e.g. only share to
teachers in direct involvement with the
child
info kept securely - locked in filing
cabinet/password protected
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What actions can be taken to
apply the early years of care of:
Working with parents and carers'
"Maintaining confidentiality
'Anti-discriminatory practice'
Anti-discriminatory practice:
- all children treated fairly - no 'favourites'
- challenge any discriminatory actions
- all activities accessible + no one excluded
- staff are good role models + demonstrate
inclusive behaviour
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Other cards in this set

Card 2

Front

What is diversity?

Back

Valuing the differences between people for a more creative and productive environment for example excepting applicants from different backgrounds

Card 3

Front

Examples of characteristics

Back

Preview of the front of card 3

Card 4

Front

What is the role of support groups? What is the role of advocacy services

Back

Preview of the front of card 4

Card 5

Front

Examples of informal support

Back

Preview of the front of card 5
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