Unit 15 - change management

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1. Which is the correct answer?

  • Hard S are more difficult to control
  • Hard S are less clearly defined than soft S
  • Soft S are more difficult to control
  • Soft S can be controlled by management
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Other questions in this quiz

2. Which of the following is a Hard S?

  • Style
  • Systems
  • Staff
  • Shared value

3. Part of Lewin's unfreeze stage:

  • Make sure there is an effective communication system to inform people of what is taking place
  • Challenge the core values of an organisation
  • Encourage stakeholders to participate in the change
  • Incorporate change into the organisation's main culture to make it become the norm

4. Which is the correct answer?

  • Hard S can be controlled by management
  • Hard S are less clearly defined
  • Soft S are easy to identify
  • Soft S can be controlled by management

5. What does Lewin's theory include?

  • Unfreeze, change, refreeze
  • Seven internal elements of an organisation which should be aligned
  • A framework which enables the business to be competitive
  • 8 steps for delivering change

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