Unit 1 Travel and Tourism
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- Created by: SMcKinley
- Created on: 09-12-16 10:36
Tour operators
Companies that assemble and operate component parts of holidays as a package for retail travel agents or direct sales
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Types of tour operators
domestic, outbound or inbound
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Travel agents
Companies that provide expert advice and guidance, arranging and booking trips, excursions and package holidays or individual components
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Types of travel agent
multiples, independent and online
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Travel agents products and services
information; foreign exchange; sales and booking service for packaged holidays, accommodation, flights, transfers and ground transport, excursions, tickets, insurance, ancillary services
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Passenger transport
Designed to provide transport from one location to selected destination, safety
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Types of passenger transport
Road, rail, air, sea
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Passenger transport products and services
Transport, hospitality, entertainment, information and advice.
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Accommodation companies
Designed to provide a range of accommodation options, services and facilities
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Serviced accommodation
Might include room, concierge, restaurant, bar, housekeeping, leisure, conferences
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Non-serviced accommodation
Might include just a room and self-catering facilities
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Youth hostels
Dormitory/shared rooms, private rooms, self-catering facilities, information and advice, social areas, meals
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Types of accommodation
hotels, motels, guest houses/bed and breakfast, apartments, youth hostels, caravans, chalets, camping, holiday cottages and holiday parks
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Camping, caravan sites and holiday parks
tent and mobile caravan pitches, static caravan hire, lodge and chalet accommodation, entertainment and hospitality, sports and recreation
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Visitor attractions
These are meant to provide entertainment, education, recreation, fun, hospitality and other visitor facilities
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Types of visitor attractions
natural, purpose-built or heritage
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Visitor attractions products and services
information and interpretation, rides, exhibits, events, tours and guides, educational talks, hospitality and catering and souvenirs
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Arts and entertainment companies
entertain and inform/ educate
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Types of arts and entertainment
special events, festivals and theatre
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Arts and entertainment products and services
live entertainment, music and dance, hospitality and catering and merchandise.
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Tourism development and promotion companies
Designed to encourage visitors, increase tourism revenue, promote special events, market and promote the UK, its regions and destinations, provide information, advice and guidance
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Types of tourism and development organisations
national tourism agencies, regional tourist boards, tourism and visitor information centres, and national and local government departments
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Tourism and development products and services
information, literature, souvenirs and merchandise, visitor centres, industry representation
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Civil Aviation Authority (CAA)
Set up to regulate the flying and airline industry
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Office of Rail Regulation (ORR)
Regulates the train industry
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Association of British Travel Agents (ABTA)
Helps to support travel agents
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Association of Independent Tour Operators (AITO)
Helps to support tour operators
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UKinbound
Set up to look after tourists coming into the UK
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The role of trade bodies
Regulation and protection, member representation and liaison with government
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Trades bodies services
Dealing with consumer complaints/arbitration and advice
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Ancillary organisations
Designed as supporting services for tourists and travellers
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Types of ancillary organisation
These include car hire, travel insurance, airport services, event booking and product comparison
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Private organisations
Organisations owned by people for sales of goods and services to make a profit, maximise sales revenue, increase market share and support members
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Public organisations
Owned by the government to to provide a service, regulation, to educate, promote and/or inform.
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Voluntary organisations
Funded by charities to provide a service, provide/sell products, support members, promote a particular cause, educate and inform.
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Vertical integration
Where a business at one point of the chain of distribution purchases or acquires a business at a higher or lower level of the chain of distribution
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Horizontal integration
Where businesses at the same level in the chain of distribution merge together or are purchased by another business
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Advantages of common ownership
Marketing and promotion, increase sales and income, provide good customer care, economies of scale, shared resources and a wider customer base
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Disadvantages of common ownership
Size of operation, less customer choice, loss of personalised customer care and inflexibility
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Other cards in this set
Card 2
Front
domestic, outbound or inbound
Back
Types of tour operators
Card 3
Front
Companies that provide expert advice and guidance, arranging and booking trips, excursions and package holidays or individual components
Back
Card 4
Front
multiples, independent and online
Back
Card 5
Front
information; foreign exchange; sales and booking service for packaged holidays, accommodation, flights, transfers and ground transport, excursions, tickets, insurance, ancillary services
Back
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