The impact of stakeholders

HideShow resource information
What are the owners expectations?
Maximisation of wealth, profits, growth & reputation
1 of 11
What are the shareholders expectations?
Capital gain on shares, regular secure and high dividends, a say in the business
2 of 11
What are the directors and managers expectations?
Job security, status, personal power, high rewards, organisational profitability and growth, lack of interference in decision making by owners
3 of 11
Employees-what are their expectations?
High/fair pay, interesting work, job security, promotion, training opportunities, safe working environment, far treatment, a say in decisions which affect them
4 of 11
What are the consumers expectations?
Quality/value for money, functional safe products, clear and accurate product information, accessibility to product/service, choice, credit facilities, high standard of customer service
5 of 11
What are the expectations of suppliers?
Secure, regular and profitable contracts, discounts, timely payments, good working relationship, fair terms of trade, organisational growth
6 of 11
What are the expectations of lenders?
Timely payments on money lent, good security
7 of 11
What are the expectations of local residents?
Employment, investment and sponsorship in local events, minimum noise, pollution and congestion
8 of 11
What are the expectations of a firm by government?
Job creation, payment of taxes, compliance with employment/health/safety and environmental legislation
9 of 11
What are the expectations of trade unions?
Protection of employee rights, e.g fair treatment
10 of 11
What are the expectations of pressure groups?
Minimisation of waste/pollution, recycling and respect for the natural environment, animal rights, equal opportunities, maintenance of standards and codes of practise
11 of 11

Other cards in this set

Card 2

Front

What are the shareholders expectations?

Back

Capital gain on shares, regular secure and high dividends, a say in the business

Card 3

Front

What are the directors and managers expectations?

Back

Preview of the front of card 3

Card 4

Front

Employees-what are their expectations?

Back

Preview of the front of card 4

Card 5

Front

What are the consumers expectations?

Back

Preview of the front of card 5
View more cards

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all Stakeholders resources »