The sales process and customer service 0.0 / 5 ? Business StudiesOperations managementGCSEOCR Created by: RebecaLCreated on: 26-09-18 18:49 E-commerce The bringing together of buying and selling electronically. 1 of 8 Customer service The name given to an area of business that deals with customer requirements. 2 of 8 Customer engagement The contact between the business and customer. 3 of 8 Click and Collect Ordering online and collecting goods from store at a later time. 4 of 8 Face to face selling Usually completed in a shop where is direct contact between buyer and seller. 5 of 8 Telesales Sales completed over the telephone. 6 of 8 After-sales service Advice and help given to a customer after they have brought a prduct or service. 7 of 8 Product knowledge The detailed knowledge of a product or service that staff within a business use to help persuade a customer to buy. 8 of 8
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