The sales process and customer service

?
  • Created by: RebecaL
  • Created on: 26-09-18 18:49
E-commerce
The bringing together of buying and selling electronically.
1 of 8
Customer service
The name given to an area of business that deals with customer requirements.
2 of 8
Customer engagement
The contact between the business and customer.
3 of 8
Click and Collect
Ordering online and collecting goods from store at a later time.
4 of 8
Face to face selling
Usually completed in a shop where is direct contact between buyer and seller.
5 of 8
Telesales
Sales completed over the telephone.
6 of 8
After-sales service
Advice and help given to a customer after they have brought a prduct or service.
7 of 8
Product knowledge
The detailed knowledge of a product or service that staff within a business use to help persuade a customer to buy.
8 of 8

Other cards in this set

Card 2

Front

The name given to an area of business that deals with customer requirements.

Back

Customer service

Card 3

Front

The contact between the business and customer.

Back

Preview of the back of card 3

Card 4

Front

Ordering online and collecting goods from store at a later time.

Back

Preview of the back of card 4

Card 5

Front

Usually completed in a shop where is direct contact between buyer and seller.

Back

Preview of the back of card 5
View more cards

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all Operations management resources »