The Golden Rules of Customer Service 0.0 / 5 ? BusinessUnit 224 - Principles of providing administrative servicesBTEC NationalOther Created by: kimmittaCreated on: 12-03-18 11:27 Golden Rule 1 Stay in close contact with your customers (Find out what they need, not what you think they want) 1 of 8 Golden Rule 2 Make it easy for your customers to contact you (Always answer phone calls) 2 of 8 Golden Rule 3 Be helpful (Give info with a smile and as much detail as possible. Don't just tell them, show and wait in case they need advice. 3 of 8 Golden Rule 4 Don't over promise and under deliver. 4 of 8 Golden Rule 5 Give more than the customer expects and reward with coupons, complimentary products. 5 of 8 Golden Rule 6 Understand and work to your organisations quality standards. They may be internally agreed or can be set externally. (NEBOSH, IIP) 6 of 8 Golden Rule 7 Follow rules 1-6. A good salesperson can sell anything to anyone - once. 7 of 8 Golden Rule 8 Don't make negative comments about customers or the organisation in front of customers. 8 of 8
Unit 70 - 3&4 Understand the role,functions and processes of management & Understand Performance Measurement 0.0 / 5
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