Supporting Users

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Name 8 Support Options
1. On-Site Help 2. Call-Out Support 3. Telephone Help Desk 4. Email Support 5. User Guides 6. On-Screen Help 7. Online Support 8. Package Credibility
1 of 5
Name 7 Support Options for Industry-Standard Packages
1. Internet 2. Books 3. Newsletters 4. Support Articles 5. Bulletin Boards 6. FAQs 7. User Groups
2 of 5
What 5 Factors Need to be Considered when Selecting a Support Option
1. Skill level of employees 2. Whether the new system is different from the one it replaces 3. How critical the system is 4. Number of employees 5. Patterns of Work
3 of 5
What is Documentation
Written material that provides information on how to use a software package. Quality of documentation will be considered when choosing software.
4 of 5
Give 3 Examples of Roles who Require Documenation
1. Technical support team 2. Data entry clerk 3. End-users
5 of 5

Other cards in this set

Card 2

Front

Name 7 Support Options for Industry-Standard Packages

Back

1. Internet 2. Books 3. Newsletters 4. Support Articles 5. Bulletin Boards 6. FAQs 7. User Groups

Card 3

Front

What 5 Factors Need to be Considered when Selecting a Support Option

Back

Preview of the front of card 3

Card 4

Front

What is Documentation

Back

Preview of the front of card 4

Card 5

Front

Give 3 Examples of Roles who Require Documenation

Back

Preview of the front of card 5

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