Session 2- operation management: definitions for customer and material differences

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  • Created by: jf00632
  • Created on: 09-01-19 16:12
Intangibility
You can't touch it
1 of 5
Inseparability
Customer is involved in the process - process happens while the customer is there
2 of 5
Heterogeneity
Quality depends on who provides the service and when, where and how it is provided.
3 of 5
Perish ability
Services can not be stored.
4 of 5
Simultaneity (same as inseparability)
customer is involved in the process
5 of 5

Other cards in this set

Card 2

Front

Customer is involved in the process - process happens while the customer is there

Back

Inseparability

Card 3

Front

Quality depends on who provides the service and when, where and how it is provided.

Back

Preview of the back of card 3

Card 4

Front

Services can not be stored.

Back

Preview of the back of card 4

Card 5

Front

customer is involved in the process

Back

Preview of the back of card 5

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