Session 2- operation management: definitions for customer and material differences 0.0 / 5 ? Business ManagementOration management UniversityAll boards Created by: jf00632Created on: 09-01-19 16:12 Intangibility You can't touch it 1 of 5 Inseparability Customer is involved in the process - process happens while the customer is there 2 of 5 Heterogeneity Quality depends on who provides the service and when, where and how it is provided. 3 of 5 Perish ability Services can not be stored. 4 of 5 Simultaneity (same as inseparability) customer is involved in the process 5 of 5
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