Reports and complaints procedures

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Name some of the barriers to incident reporting.
The barriers could be that: the issue is not seen as important, the incident form is too long and requires to much detail, the staff have more pressing duties, the staff don't know about reporting procedures, the individual is difficult to access.
1 of 6
Name some problems that could occur with the evidence that is needed in investigations.
Common problems with evidence reporting could be: inconsistant witness statements, lack of detail, poor recall, written evidence that conflicts with other types of evidence (for example CCTV footage) and low standard of written English.
2 of 6
What are the four key points about complaints procedures?
1. All care settings must have them in place, 2. All care settings must enable service users to access and use them, 3. They are checked when care providers are inspected, 4. They can lead to service improvements.
3 of 6
When it comes to complaints, what rights do service users have towards this?
They have the right for complaints to be: dealt within an appropriate time frame, taken seriously, followed by full and thorough investigations, followed by information about the outcomes.
4 of 6
What are the stages of reporting incidents and accidents?
1. Detect the incident or accident, 2. Record the incedent or accident, 3. Report the incident or accident to the relevent person, 4. Classify the incident or accident to type and severity, 5. Priorotise the issues for appropriate actions.
5 of 6
+ What are the stages of reporting incidents and accidents?
6. Propose preventative measures that could be taken, 7. Implement these changes into the working practices, 8. Monitor the effectiveness of the changes in preventing future incidents or accidents.
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Other cards in this set

Card 2

Front

Name some problems that could occur with the evidence that is needed in investigations.

Back

Common problems with evidence reporting could be: inconsistant witness statements, lack of detail, poor recall, written evidence that conflicts with other types of evidence (for example CCTV footage) and low standard of written English.

Card 3

Front

What are the four key points about complaints procedures?

Back

Preview of the front of card 3

Card 4

Front

When it comes to complaints, what rights do service users have towards this?

Back

Preview of the front of card 4

Card 5

Front

What are the stages of reporting incidents and accidents?

Back

Preview of the front of card 5
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