R021 LO1 revision

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  • Created by: JCo
  • Created on: 26-05-16 15:01
What do individuals have a right to?
choice, confidentiality, protection from abuse and harm, equal and fair treatment, consultation
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What is included for the right of choice?
joining in activities, food options, selection of GP, where/how receive treatment
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What is included for the right of confidentiality?
having personal notes stored securely, not being spoken about so others can hear
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How could you explain the right to equal and fair treatment?
being treated for the needs the individual has
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What is included for the right of consultation?
what type of care the individual would like if it were possible, opinions and views being sought
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Why is it important to maintain individuals rights?
to make people feel valued/raise self-esteem, to empower, to instill confidence and trust, to feel safe, equality of access to services/treatments, to have individual needs met
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How can care workers support individuals to maintain their rights?
using effective communication, by providing up-to-date information, by challenging discriminatory behaviour, by providing information about complaints procedures, by providing advocacy
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What makes effective communication?
using vocabulary that can be understood, not being patronising, adapting communication to meet the needs of the individual or situation, listening to individuals' needs
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What up-to date-information should be provided?
on time services open, type of care provided, location, alternatives available
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How can discriminatory behaviour be challenged?
challenge at the time, afterwards through procedures, long-term proactive campaigning
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What information needs to be provided about complaints procedures?
the options they have, the steps to take when making a complaint, procedures to follow
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What is advocacy?
providing someone to speak on behalf of someone who is unable to speak for themselves
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Other cards in this set

Card 2

Front

What is included for the right of choice?

Back

joining in activities, food options, selection of GP, where/how receive treatment

Card 3

Front

What is included for the right of confidentiality?

Back

Preview of the front of card 3

Card 4

Front

How could you explain the right to equal and fair treatment?

Back

Preview of the front of card 4

Card 5

Front

What is included for the right of consultation?

Back

Preview of the front of card 5
View more cards

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