Quality systems in the Leisure Industry
This is designed to test your knowledge and understanding of quality systems used in the Leisure industry, which is part of question 2 on the Unit 2 Working Practices in Leisure exam for Edexcel. It starts off looking at Quest
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?- Created by: Jenny Robinson
- Created on: 11-01-10 12:31
Other questions in this quiz
2. Which organisation promoted the formation of Quest?
- Sport England
- Investors in People
- Clubmark
- The HSE
- Chartermark
3. What are the main stages in Quest assessment?
- An external assessor only
- Self assessment, external assessor and mystery customer
- staff interviews with their line manager
- Self assessment only
- a mystery customer only
4. What score do you need to become registered for Quest?
- 45%
- 40%
- 55%
- 60%
- 50%
5. What types of evidence might be requested in a Quest assessment?
- interviews with customers
- a range of evidence, including cleaning checklists, health and safety training and customer feedback
- interviews with managers
- cleaning rotas and checklists only
- customer feedback and complaints only
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