Quality systems in the Leisure Industry

This is designed to test your knowledge and understanding of quality systems used in the Leisure industry, which is part of question 2 on the Unit 2 Working Practices in Leisure exam for Edexcel. It starts off looking at Quest

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1. Why was Quest first introduced as a quality system in the leisure industry?

  • to help organise and manage stock
  • to promote leisure amongst young people
  • To allow facilities to bench mark against each other
  • to help public sector leisure facilities to compare each other
  • to help centres manage their staff more effectively
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Other questions in this quiz

2. Which organisation promoted the formation of Quest?

  • Sport England
  • Investors in People
  • Clubmark
  • The HSE
  • Chartermark

3. What are the main stages in Quest assessment?

  • An external assessor only
  • Self assessment only
  • a mystery customer only
  • Self assessment, external assessor and mystery customer
  • staff interviews with their line manager

4. What score do you need to become registered for Quest?

  • 40%
  • 50%
  • 60%
  • 45%
  • 55%

5. What types of evidence might be requested in a Quest assessment?

  • a range of evidence, including cleaning checklists, health and safety training and customer feedback
  • interviews with managers
  • cleaning rotas and checklists only
  • customer feedback and complaints only
  • interviews with customers

Comments

10sajes1

very helpful thank you very much.

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